GP Receptionist / Patient Advisor
| Dyddiad hysbysebu: | 22 Ionawr 2026 |
|---|---|
| Cyflog: | £12.40 yr awr |
| Gwybodaeth ychwanegol am y cyflog: | £12.40 an hour |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 06 Chwefror 2026 |
| Lleoliad: | Warrington, WA1 1UG |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | A2447-26-0000 |
Crynodeb
Receptionist / Patient Adviser Job Description Reception Duties Provide an efficient and professional reception service for patients and other visitors to the Practice. Handle general enquiries, explain procedures, and schedule new or follow-up appointments. Process online appointment requests via Systm Connect. Use judgment and communication skills to manage patients without prior appointments who require urgent consultation, ensuring minimal disruption. Explain Practice arrangements and formal requirements to new patients or those seeking temporary cover, ensuring all necessary procedures are completed. Hand completed repeat prescriptions, letters, or forms to patients, checking ID to maintain confidentiality in line with GDPR and Practice guidance. Be capable of covering all reception tasks as needed. Appointments Process and triage appointment requests for same-day and future appointments via SystmConnect, telephone, or in person. Handle visit requests efficiently. Patient Adviser Responsibilities Improve patient access to primary care and help reduce pressure on GPs. Provide clear, accurate information about the full range of services available both inside and outside the Practice, enabling patients to make informed choices. Act as a first point of contact for patients, directing them to the most appropriate source of help at the right time, in the right place, and with the right person or organization. Computer and Administrative Tasks Use the Practice computer system to book, cancel, or amend appointments, check patient information, and update patient records as necessary. Action tasks assigned to the reception team promptly. Additional Duties This job description is not exhaustive. The post holder must be willing to negotiate variations in responsibilities to respond to changes within the Practice, the Primary Care Network, and NHS priorities. Undertake any other reasonable duties as required from time to time.