Administration Officer | Essex Partnership University NHS Foundation Trust
| Dyddiad hysbysebu: | 22 Ionawr 2026 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | £24,937 - £26,598 per annum, plus 5% HCA |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 21 Chwefror 2026 |
| Lleoliad: | Epping, CM16 6TN |
| Cwmni: | Essex Partnership NHS Foundation Trust |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 7749973/364-A-9711 |
Crynodeb
EPUNFT have an exciting opportunity for a full time Band 3 Administration Officer
We are seeking a motivated and organised adminsitrator . This is a full-time role supporting a busy clinical service, providing high-quality administrative support to ensure the smooth running of the servce including appointment management, correspondence, data entry, and general office duties
To provide a range of administrative, referral management and medical secretarial support to the WECPS. To receive, co-ordinate and manage GP and Specialist referrals (manual and electronic) for review by clinicians ensuring that waiting time targets are met.
You will be required to handle incoming and outgoing telephone calls from patients and relatives as well as clinical staff. Responding in a polite and efficient manner,maintaining strict confidentiality at all times. Record accurate messages and follow them up appropriately in accordance to department guidelines. Registering new patients and referrals onto Systmone Management of outpatient clinic bookings for the team.
Valuing you. Recognising your dedication. At EPUT, we look after you.
• Receive supervision and support to help you fulfil your potential.
• Join an inclusive EPUT community and connect with others through engagement events and equality or champion networks.
• If you need help, we provide mental health and wellbeing services, occupational health advice and counselling.
• We run recognition awards to recognise staff's hard work and dedication.
Benefits
• 27 days holiday, plus bank holidays, rising to 33 days after 10 years’ service.
• Excellent pension of up to14.5% of your pensionable pay.
• Staff discounts include Blue Light Card, NHS discount offers, and staff benefits.
• £8K relocation package if you move to Essex to join us
• Season ticket loans are interest-free to cover the cost of travelling to and from work via tram, rail, or bus.
Work that wraps around your needs
• Flexible working: available from day one for most roles.
• Job share: Applications for job shares are welcomed.
You will be required to handle incoming and outgoing telephone calls to call from Patients Receive and deal with telephone enquiries, responding appropriately to callers including high risk, abusive, threatening, depressed, suicidal and vulnerable clients and carers. Maintain strict confidentiality at all times.
Record accurate messages and follow them up appropriately in accordance to department guidelines.
To exchange confidential, sensitive information with staff, patients/clients, and carers in person or on the telephone. The unpredictability of clients means that persuasive, reassuring, empathic, skills are required at all times.
Deal with queries raised by patients, relatives, GP’s or other healthcare professionals both internally and externally to the Trust. These are often of a non-routine nature and involving complex issues such as medication and other clinical treatments where there are barriers to understanding due to the nature of the client group.
This advert closes on Thursday 5 Feb 2026