Operational Manager
| Dyddiad hysbysebu: | 22 Ionawr 2026 |
|---|---|
| Cyflog: | £39,263.00 i £47,280.00 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £39263.00 - £47280.00 a year |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 29 Ionawr 2026 |
| Lleoliad: | Newbridge, NP11 5GH |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | H9040-26-0093 |
Crynodeb
This role is responsible for developing and embedding a multidisciplinary team (MDT) process across all service areas to enable the effective receipt, discussion, and escalation of complex, contentious, and sensitive information. The primary aim is to ensure the needs of highly complex individuals are identified early and that appropriate, responsive pathways are established and maintained. The post-holder represents the Health Inclusion Service under the direction of the Service Lead and plays a key role in fostering strong working relationships across the Primary Care and Community (PC&C) Division, including GPs, partner health providers, local authorities, and external agencies. A central responsibility is sharing sensitive and complex information with key partners and facilitating collaborative discussions that develop new pathways or strengthen existing ones. The role works closely with the Health Inclusion Leadership Team and Clinical Service Leads to oversee performance reporting, ensuring accurate monitoring of service demand, capacity, and key performance indicators. This includes analysing complex service issues, supporting the development of solutions, and presenting service improvements. The post-holder provides written and verbal reports to a range of internal and external audiences, using negotiation, diplomacy, and tact to navigate challenging discussions, particularly where partner resistance or differing viewpoints may arise. They are required to support, motivate, and engage staff throughout pathway development, service change, and outreach activity, maintaining continuous communication with teams and partners to drive ongoing service development. The role also involves managing difficult conversations, including those relating to performance concerns and changes to systems or processes. Clinical risks must be escalated via the QPS process to senior staff, ensuring robust clinical governance. Effective communication with staff and senior managers is essential throughout, ensuring transparency, clarity, and alignment across all areas of delivery.