Client Contact Team Executive
| Dyddiad hysbysebu: | 22 Ionawr 2026 |
|---|---|
| Cyflog: | £22.99 yr awr |
| Gwybodaeth ychwanegol am y cyflog: | Hourly Rate |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 29 Ionawr 2026 |
| Lleoliad: | Chichester, West Sussex, PO18 0SH |
| Cwmni: | Hays Specialist Recruitment |
| Math o swydd: | Cytundeb |
| Cyfeirnod swydd: | 4763098_1769073436 |
Crynodeb
Assignment Type: Temporary, ongoing basis where you will be engaged via Hays
Location: Chichester
Working Environment: office based on site - hybrid.
Pay type: Competitive hourly pay rate.
Our client
The World's pre-eminent super-luxury automotive brand is based in Goodwood, near Chichester, West Sussex, which comprises its global headquarters and Global Centre of Luxury Manufacturing Excellence.
The Client Contact Team is a vital part of the broader Client Insights team, playing a key role in capturing high-quality client insights. The Client Contact Team (CCT) are responsible for delivering first-level client engagement across all channels, as well as championing new products and supporting in the delivery of key business campaigns.
Key responsibilities and accountabilities include
Responding to and resolving all inbound client, prospect and general enquiries EMEA and parts of APAC; Conducting outbound client welcome and ownership calls for EMEA and parts of APAC; Routing client enquiries to second level technical teams for resolution, where required; Soliciting Brand, Product & Client Experience feedback on all aspects of RRMC offerings.Capturing and recording of client data/insights the RRMC CRM system, ensuring adherence to all compliance & GDPR processes; Support the business in obtaining direct client access and to achieve high data quality in the RRMC CRM system; Accurate maintenance of all reporting and process documentation, including the preparation of weekly/monthly status reports.Acting as the global centre of competence for the global CCT's, proactively liaising with key stakeholders and sharing knowledge/ "best practice."; Supporting the delivery of assigned business campaigns; Ensure that a benchmark client relationship is delivered achieving high levels of trust and understanding.
Skills & Qualifications
Educated to minimum A Level or equivalent; Fluent English (written & verbal) other languages are desirable but not essential; Good level of experience in Luxury/ Automotive call centre environment; Be extremely consumer-centric, understanding how modern luxury works; Be internationally minded with an understanding / appreciation of different cultures / be able to work effectively across cultures; Able to build strong relationships beyond commercial with UHNWIs distributed globally, engendering trust and loyalty; Experience in managing & working with data; Accuracy and attention to detail; Thrives in a team environment but is also self-motivated - demonstrates tenacity, resilience, strives to deliver results; Experience using & creating reports in CRM tools; Presentation skills - confidence to present formally to internal and external audiences; Enthusiastic, personable and bubbly personality.
Benefits:
Competitive hourly rate along with an annual performance-related bonus; Access to a subsidised restaurant; Hays Go1 training platform which offers a library of over 70,000 courses; Access to Ben - Offers support across a wide range of topics such as mental health well-being, financial or legal matters; Local retail and restaurant discounts; 35 days annual leave (Including bank holidays)
What next?
If you are interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now on 0116 261 5001.
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