Operations Staffing Assistant
| Dyddiad hysbysebu: | 22 Ionawr 2026 |
|---|---|
| Oriau: | Llawn Amser |
| Dyddiad cau: | 21 Chwefror 2026 |
| Lleoliad: | North West England, UK |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | hap Solutions |
| Math o swydd: | Cytundeb |
| Cyfeirnod swydd: |
Crynodeb
POST TITLE: Operations Staffing Assistant
LOCATION: Various locations spanning the UK
RESPONSIBLE TO: Senior On-Site
AIM OF JOB:
The role is to be a key team member in the recruitment and staffing of temporary assignments across the UK. You will be required to manage the onsite process, communicating with temporary staff and clients to ensure an event runs smoothly.
Impact on the organisation
To be the face of the business ensuring that the onsite process runs smoothly, highlighting negative and positive feedback to enable process improvement plans to be implemented where necessary. Failure to do this will have a negative impact on the business.
Main responsibilities and duties
Manage tasks set by your Manager / Senior On-Site to ensure a smooth event
Be the face of the company on site at major events
Fully understand the onsite sign in process and ensure it is completed from start to finish
Ensure live timesheets are kept up to date to ensure information is correct at all times and where it should be in line with clients requests
Build and maintain excellent relationships with all clients and staff
Ensure excellent customer service is always delivered to both clients and staff
Ensure client/staff issues are dealt with efficiently and in a timely manner and escalated to your Senior / Manager when required
Ensure your team are regularly updated with regards to any issues raised with staff / clients
Implement process improvement plans in conjunction with your Senior / Manager to ensure all events run smoothly
Take photographs at all events for our social media department
Establish effective supportive working relationships with colleagues, clients
and staff members
Assist in training new members of staff ensuring they meet the required company standards
Monitoring
Monitor onsite processes to ensure efficiency
Monitor ongoing complaints to understand where they are up to
Communication
Frequently Communicate with your team ensuring that they are kept up to date on current progress and are aware on any issues/concerns
Communicate with all clients ensuring they are kept up to date with required information
Communicate with temporary staff as and when required, remaining efficient and
professional at all times
Communicate with the senior management team ensuring that they are kept up to date on current progress
Be able to work collaboratively with colleagues within the business and have a proven ability to work as a member of a team
Administration
To be competent on all in house systems such as Live timesheets / Staff accreditation / Bar sign in / Device allocations and any other systems related to the job role
Manage, organise and update relevant data using internal databases to ensure required information is always up to date
Any required administration tasks required for your role
Compliance
Ensure that regulatory and corporate compliance is always adhered to, reporting any issues to your team / JotForm
To carry out work in accordance with the team strategy and fulfil all objectives required of you
Always ensure confidentiality to protect all employees, temporary employees, clients and any other parties associated with the business
Other
To provide cover where necessary for direct colleagues in the event of absence
To be responsible for identifying own training and development needs in liaison with your team
Attend relevant meetings as and when required to enable you to carry out your role to the best of your ability
Display absolute commitment to the highest standards of professional behaviour
In addition, the employee must be prepared to undertake any reasonable requests made to meet the business needs of the company
This list above is not exhaustive, and the role holder may be expected to be responsible for other activities commensurate with skills and ability with training given
LOCATION: Various locations spanning the UK
RESPONSIBLE TO: Senior On-Site
AIM OF JOB:
The role is to be a key team member in the recruitment and staffing of temporary assignments across the UK. You will be required to manage the onsite process, communicating with temporary staff and clients to ensure an event runs smoothly.
Impact on the organisation
To be the face of the business ensuring that the onsite process runs smoothly, highlighting negative and positive feedback to enable process improvement plans to be implemented where necessary. Failure to do this will have a negative impact on the business.
Main responsibilities and duties
Manage tasks set by your Manager / Senior On-Site to ensure a smooth event
Be the face of the company on site at major events
Fully understand the onsite sign in process and ensure it is completed from start to finish
Ensure live timesheets are kept up to date to ensure information is correct at all times and where it should be in line with clients requests
Build and maintain excellent relationships with all clients and staff
Ensure excellent customer service is always delivered to both clients and staff
Ensure client/staff issues are dealt with efficiently and in a timely manner and escalated to your Senior / Manager when required
Ensure your team are regularly updated with regards to any issues raised with staff / clients
Implement process improvement plans in conjunction with your Senior / Manager to ensure all events run smoothly
Take photographs at all events for our social media department
Establish effective supportive working relationships with colleagues, clients
and staff members
Assist in training new members of staff ensuring they meet the required company standards
Monitoring
Monitor onsite processes to ensure efficiency
Monitor ongoing complaints to understand where they are up to
Communication
Frequently Communicate with your team ensuring that they are kept up to date on current progress and are aware on any issues/concerns
Communicate with all clients ensuring they are kept up to date with required information
Communicate with temporary staff as and when required, remaining efficient and
professional at all times
Communicate with the senior management team ensuring that they are kept up to date on current progress
Be able to work collaboratively with colleagues within the business and have a proven ability to work as a member of a team
Administration
To be competent on all in house systems such as Live timesheets / Staff accreditation / Bar sign in / Device allocations and any other systems related to the job role
Manage, organise and update relevant data using internal databases to ensure required information is always up to date
Any required administration tasks required for your role
Compliance
Ensure that regulatory and corporate compliance is always adhered to, reporting any issues to your team / JotForm
To carry out work in accordance with the team strategy and fulfil all objectives required of you
Always ensure confidentiality to protect all employees, temporary employees, clients and any other parties associated with the business
Other
To provide cover where necessary for direct colleagues in the event of absence
To be responsible for identifying own training and development needs in liaison with your team
Attend relevant meetings as and when required to enable you to carry out your role to the best of your ability
Display absolute commitment to the highest standards of professional behaviour
In addition, the employee must be prepared to undertake any reasonable requests made to meet the business needs of the company
This list above is not exhaustive, and the role holder may be expected to be responsible for other activities commensurate with skills and ability with training given