Application Officer Apprentice
| Dyddiad hysbysebu: | 22 Ionawr 2026 |
|---|---|
| Cyflog: | £24,309 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 30 Ionawr 2026 |
| Lleoliad: | Reading |
| Gweithio o bell: | Hybrid - gweithio o bell hyd at 2 ddiwrnod yr wythnos |
| Cwmni: | Reading Borough Council |
| Math o swydd: | Prentisiaeth |
| Cyfeirnod swydd: | DAC762 |
Crynodeb
23 Months Apprenticeship
This is an excellent opportunity's to begin a career in housing services while gaining a recognised qualification. As an Applications Officer Apprentice, you’ll work within our Voids and Lettings Team to support the effective management of Reading Borough Council’s Housing Register. You’ll gain hands on experience, develop essential administrative and customer service skills, and play an important role in helping residents access housing advice and support.
You will be fully supported throughout your apprenticeship, completing the Level 3 Business Administration Apprenticeship Standard alongside your day to day responsibilities.
We seek the best talent from the widest pool of people as diversity and inclusion is the key to our success. Reading Borough Council is a Disability Confident Employer and is committed to the recruitment and continued employment of people with disabilities.
About the role
You’ll help ensure that all applications on the Housing Register are accurate, up to date and assessed in line with legislation and Council policy. Working closely with colleagues, applicants and partner agencies, you’ll build a strong understanding of housing needs and processes.
Your responsibilities will include:
Supporting the management and maintenance of the Housing Register, including assessing an applicant’s housing need
Re-registering, reinstating and cancelling applications where appropriate
Spot checking application forms and helping maintain an efficient filing system
Acknowledging applications in writing and advising applicants of their priority banding
Assisting applicants who need help completing housing register forms
Carrying out eligibility checks and liaising with statutory and non statutory agencies
Interviewing applicants to gather additional information when required
Providing administrative support to the medical assessment process
Responding to correspondence and inbox enquiries, offering basic housing options advice
Reviewing and updating standard letters, forms and information leaflets
Supporting the identification and investigation of potential fraudulent applications
In this role you’ll also have the opportunity to rotate through different tasks, helping you develop a well rounded understanding of the service.
About you
We’re looking for someone who is motivated, organised and eager to learn. This role is ideal for someone starting their career or looking for a structured pathway into housing, administration or customer service.
The ideal candidate will bring:
A commitment to providing excellent customer service and working within customer care standards
Good organisational skills and the ability to work accurately under pressure
Strong communication and interpersonal skills
Basic IT skills with at least 6 months’ experience using technology and systems
The ability to interpret information, keep accurate records and follow procedures
A proactive approach, able to act on your own initiative
An understanding of equal opportunities and awareness of diverse community needs
You’ll be part of a team that relies on each individual to play their part to the best of their ability. As well as the colleagues that you work closely with every day, you’ll also be part of Team Reading, playing your personal part in making Reading a successful and vibrant place.
Our vision is to ensure that Reading realises its potential as a great place to live, work and play, and that everyone shares the benefits of this success. Our values and behaviours guide how we will achieve this:
Work Together as one team - work collaboratively, with each other and with our partners, and demonstrate the Team Reading values in everything we do
Drive Efficiency - show initiative, be adaptable to change and put forward ideas to help improve delivery and efficiency. Take responsibility for our own learning and development and for reaching our potential
Be Ambitious - be demanding of our own performance – striving to be even better – and be prepared to engage with and challenge leaders in a constructive and positive way
Make a Difference to Reading - maintain the highest levels of customer service and be flexible and willing to provide the services needed at the time they are needed
Our offer
We offer a supportive environment to grow and develop your career with the opportunity to put your ideas across. Innovation and ambition is strongly encouraged, and you’ll get a great feel for that working in our friendly and collaborative environment.
A competitive salary alongside a range of benefits including:
Generous holiday entitlement - 25 days holiday each year plus bank holidays - rising to 30 days after 5 years’ service and 33 days after 10 years' service, with the option to buy additional leave
A wide range of flexible working opportunities
Modern working environment at the Civic Offices in the heart of Reading
Local Government Pension Scheme (LGPS)
Life Assurance - three times your annual salary (for members of the LGPS)
On-site day nursery (Kennet Day nursery) rated outstanding by Ofstedo
Season Ticket Loan - a loan to help with the cost of your rail or bus journey, to and from work
Lease car salary sacrifice scheme allowing you to lease a brand new, greener car for three years. The monthly fee includes insurance, servicing and road tax
Closing Date: Friday 30th January 2026
Interview Date: To be confirmed
Interview Process: To be confirmed
This is an excellent opportunity's to begin a career in housing services while gaining a recognised qualification. As an Applications Officer Apprentice, you’ll work within our Voids and Lettings Team to support the effective management of Reading Borough Council’s Housing Register. You’ll gain hands on experience, develop essential administrative and customer service skills, and play an important role in helping residents access housing advice and support.
You will be fully supported throughout your apprenticeship, completing the Level 3 Business Administration Apprenticeship Standard alongside your day to day responsibilities.
We seek the best talent from the widest pool of people as diversity and inclusion is the key to our success. Reading Borough Council is a Disability Confident Employer and is committed to the recruitment and continued employment of people with disabilities.
About the role
You’ll help ensure that all applications on the Housing Register are accurate, up to date and assessed in line with legislation and Council policy. Working closely with colleagues, applicants and partner agencies, you’ll build a strong understanding of housing needs and processes.
Your responsibilities will include:
Supporting the management and maintenance of the Housing Register, including assessing an applicant’s housing need
Re-registering, reinstating and cancelling applications where appropriate
Spot checking application forms and helping maintain an efficient filing system
Acknowledging applications in writing and advising applicants of their priority banding
Assisting applicants who need help completing housing register forms
Carrying out eligibility checks and liaising with statutory and non statutory agencies
Interviewing applicants to gather additional information when required
Providing administrative support to the medical assessment process
Responding to correspondence and inbox enquiries, offering basic housing options advice
Reviewing and updating standard letters, forms and information leaflets
Supporting the identification and investigation of potential fraudulent applications
In this role you’ll also have the opportunity to rotate through different tasks, helping you develop a well rounded understanding of the service.
About you
We’re looking for someone who is motivated, organised and eager to learn. This role is ideal for someone starting their career or looking for a structured pathway into housing, administration or customer service.
The ideal candidate will bring:
A commitment to providing excellent customer service and working within customer care standards
Good organisational skills and the ability to work accurately under pressure
Strong communication and interpersonal skills
Basic IT skills with at least 6 months’ experience using technology and systems
The ability to interpret information, keep accurate records and follow procedures
A proactive approach, able to act on your own initiative
An understanding of equal opportunities and awareness of diverse community needs
You’ll be part of a team that relies on each individual to play their part to the best of their ability. As well as the colleagues that you work closely with every day, you’ll also be part of Team Reading, playing your personal part in making Reading a successful and vibrant place.
Our vision is to ensure that Reading realises its potential as a great place to live, work and play, and that everyone shares the benefits of this success. Our values and behaviours guide how we will achieve this:
Work Together as one team - work collaboratively, with each other and with our partners, and demonstrate the Team Reading values in everything we do
Drive Efficiency - show initiative, be adaptable to change and put forward ideas to help improve delivery and efficiency. Take responsibility for our own learning and development and for reaching our potential
Be Ambitious - be demanding of our own performance – striving to be even better – and be prepared to engage with and challenge leaders in a constructive and positive way
Make a Difference to Reading - maintain the highest levels of customer service and be flexible and willing to provide the services needed at the time they are needed
Our offer
We offer a supportive environment to grow and develop your career with the opportunity to put your ideas across. Innovation and ambition is strongly encouraged, and you’ll get a great feel for that working in our friendly and collaborative environment.
A competitive salary alongside a range of benefits including:
Generous holiday entitlement - 25 days holiday each year plus bank holidays - rising to 30 days after 5 years’ service and 33 days after 10 years' service, with the option to buy additional leave
A wide range of flexible working opportunities
Modern working environment at the Civic Offices in the heart of Reading
Local Government Pension Scheme (LGPS)
Life Assurance - three times your annual salary (for members of the LGPS)
On-site day nursery (Kennet Day nursery) rated outstanding by Ofstedo
Season Ticket Loan - a loan to help with the cost of your rail or bus journey, to and from work
Lease car salary sacrifice scheme allowing you to lease a brand new, greener car for three years. The monthly fee includes insurance, servicing and road tax
Closing Date: Friday 30th January 2026
Interview Date: To be confirmed
Interview Process: To be confirmed
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Hyderus o ran Anabledd
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