Patient Access Coordinator
| Dyddiad hysbysebu: | 21 Ionawr 2026 |
|---|---|
| Cyflog: | £30,546.00 i £32,207.00 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £30546.00 - £32207.00 a year |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 02 Chwefror 2026 |
| Lleoliad: | London, SE1 9RT |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | C9196-26-0080 |
Crynodeb
Duties and ResponsibilitiesThe duties and responsibilities listed below are representative of the Patient Access Coordinator role and its purpose within the service; they are not exhaustive and the post holder may be required to undertake additional or alternative administrative duties and responsibilities commensurate with the level of the post, to support the smooth running of the service. Main DutiesAct as the first point of call for all patient access queries to the Trust. Be responsible for the scheduling of outpatient appointments according to clinical urgency and length of wait inaccordance with departmental procedures and Trust Policies. Liaise with patients prior to their hospital visit to ensure that a mutuallyconvenient date and time is agreed. Ensure that patients are appropriately reminded of their appointments.This may include sending reminder letters or contacting patients bytelephone, up to seven days before their visit to re-confirm attendance inline with departmental protocols. Ensure that departmental standards are met for patients receivingnotification or acknowledgement of their visit. Provide a courteous and efficient point of contact for patients both face to face and over the telephone. Ensure that each patient is treated as an individual and their individualneeds are met (i.e: appropriate support is in place for their appointment,such as interpreting support). Ongoing pathway managementDevelop expertise in all aspects of the multiple sub-speciality pathways in the department. Using the Waiting Lists, ensure that the booking ofall patients is line in with Trust and National waiting time targets andescalate exceptions. Respond to patient queries or concerns in an effective and professionalmanner, escalating where appropriate to Team Leaders. Responsible for the accurate input and maintenance of confidential dataonto relevant Trust IT systems. To have a clear and up to date knowledge of the rules and protocols of theservice to ensure full and effective utilisation of clinical capacity.Ensure regular, efficient validation of all waiting list data in accordancewith Trust Policies. In conjunction with Team Leaders, review cancelled/suspended/deferredpatients ensuring appropriate action is taken. Work flexibly to ensure the department operates effectively, includingworking across both acute hospital sites and across all specialityboundaries. Assist in investigating any complaints or incidents that arise in relationappointments or admissions for your speciality. Ensure that the any telephone, e-mail or written queries are responded to within the appropriate time frame and escalated if necessary. Develop and maintain relationships with all staff groups to ensure thepatient access teams function as effectively as possible. Standards monitoringEnsure telephone calls are answered within the agreed time and in linewith the Trust greeting policy. Ensure that all patient demographics are checked and updated on all Trust systems. Ensure patient cancellations/changes are recorded appropriately on allrelevant Trust systems. Ensure that any patient initiated pauses to appointment or admission dates are recorded accurately and in real time on EPIC Ensure that Patient Waiting Lists are proactively managed in linewith Patient Access targets. Ensure that local and Trust policies are adhered to at all times. Ensure that all clinics are cashed up within 24 hours of the end of theclinic with all appropriate outcomes completed. Ensure urgent referrals/queries are dealt with in line with agreed protocols. Escalate any issues and breaches of the above standards to the TeamLeader in the first instance. Support the Team Leader to investigate any breaches of the abovestandards. OtherWork within a multi-disciplinary team in developing the service in line with departmental plans and Trust corporate objectives. Participate in department development as appropriate and participate indepartmental meetings. Undertake any other duties commensurate to the grade, required toensure the smooth and efficient running of the department. Undertake any training as required to complete the tasks associated withthe job role. Ensure that all health records are appropriately tracked and securelystored whilst in the department according to the Health Records Policy. To provide general administration support as directed by management. Please see the job description attached for further details of the post and the main responsibilities.