Reception
| Posting date: | 21 January 2026 |
|---|---|
| Hours: | Full time |
| Closing date: | 20 February 2026 |
| Location: | Workington, Cumbria |
| Remote working: | On-site only |
| Company: | ISS Facilities Services |
| Job type: | Permanent |
| Job reference: | 151568 |
Summary
Reception
Contract: Government
Location: Workington, CA14 2DD
Hours of work: 40
Contract Type: Permanent
We are seeking a professional and customer-focused Receptionist to join our Facilities Management team.
This role is integral to delivering high-quality services to our customers and stakeholders, ensuring that every interaction reflects our commitment to excellence.
You will work closely with the Assistant Facilities Manager and support all aspects of facilities service provision.
Job Description
As part of a motivated team, you will play a key role in managing front-of-house operations, coordinating support services, and maintaining compliance with health, safety, and environmental standards.
This position requires a proactive individual who thrives in a fast-paced environment and is passionate about providing exceptional customer service.
Key Responsibilities
Deliver front-of-house services, including welcoming visitors and providing appropriate support.
Perform general receptionist duties and manage the FM mailbox.
Ensure security procedures are followed at all times.
Coordinate meeting room management and provide porterage support, including occasional manual handling tasks (e.g., moving desks).
Track planned preventative maintenance (PPM) activities and update relevant systems.
Facilitate and oversee reactive and PPM visits, ensuring timely resolution.
Conduct inductions for new starters, covering health, safety, and environmental requirements.
Professional and Personal Competencies/Qualifications
Previous experience in reception or customer service roles.
Strong IT skills, particularly in Microsoft Office.
Personable, approachable, and a team player.
Excellent communication skills and customer-focused mindset.
Ability to solve problems effectively and work under pressure in a fast-paced environment.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Contract: Government
Location: Workington, CA14 2DD
Hours of work: 40
Contract Type: Permanent
We are seeking a professional and customer-focused Receptionist to join our Facilities Management team.
This role is integral to delivering high-quality services to our customers and stakeholders, ensuring that every interaction reflects our commitment to excellence.
You will work closely with the Assistant Facilities Manager and support all aspects of facilities service provision.
Job Description
As part of a motivated team, you will play a key role in managing front-of-house operations, coordinating support services, and maintaining compliance with health, safety, and environmental standards.
This position requires a proactive individual who thrives in a fast-paced environment and is passionate about providing exceptional customer service.
Key Responsibilities
Deliver front-of-house services, including welcoming visitors and providing appropriate support.
Perform general receptionist duties and manage the FM mailbox.
Ensure security procedures are followed at all times.
Coordinate meeting room management and provide porterage support, including occasional manual handling tasks (e.g., moving desks).
Track planned preventative maintenance (PPM) activities and update relevant systems.
Facilitate and oversee reactive and PPM visits, ensuring timely resolution.
Conduct inductions for new starters, covering health, safety, and environmental requirements.
Professional and Personal Competencies/Qualifications
Previous experience in reception or customer service roles.
Strong IT skills, particularly in Microsoft Office.
Personable, approachable, and a team player.
Excellent communication skills and customer-focused mindset.
Ability to solve problems effectively and work under pressure in a fast-paced environment.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.