Customer Service Advisor
| Dyddiad hysbysebu: | 20 Ionawr 2026 |
|---|---|
| Oriau: | Llawn Amser |
| Dyddiad cau: | 19 Chwefror 2026 |
| Lleoliad: | Livingston, EH54 5FD |
| Cwmni: | The Clancy Group |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 1455727723 |
Crynodeb
Customer Service Advisor
£27,000 - £33,000 DOE
Livingston We do what we say!That's why we need people like you to help us deliver on our promises. People who enjoy getting things done!We are pleased to be working in partnership with Scottish Water and are looking for a Customer Services Advisor to join our team. In this role, you will play a key part in supporting our customers by managing enquiries and complaints relating to works carried out on behalf of our client, while providing clear and timely updates on progress.
The Role
You will be responsible for investigating and resolving customer queries, ensuring customers feel listened to, informed, and supported throughout their journey.
Here are some of the activities you will be involved in…
- Responding to customer enquiries via phone and email in a professional and timely manner
- Investigating customer queries and concerns, identifying root causes and agreeing appropriate resolutions
- Managing complaints with empathy and professionalism, turning challenges into positive customer experiences
- Keeping internal systems up to date with accurate records of customer communications
- Proactively updating customers on the progress of works
- Collecting, collating, and analysing data relating to customer enquiries and complaints to support continuous improvement
We would love to hear from you if…
You have strong verbal and written communication skills, with the ability to listen effectively and manage conversations confidently, even in challenging situations. A genuine understanding of customer needs, along with patience and empathy, is essential.
Strong organisational and problem-solving skills will enable you to manage a varied workload efficiently, while adaptability and flexibility will help you respond to a wide range of customer enquiries. You will also be comfortable using technology, particularly Microsoft Office, including Excel, and confident building positive relationships both internally and externally.
Our Company
Every day we work smarter, greener and use our imaginations.
Our purpose at Clancy is simple - we make life better for everyone’s growing families. We play a vital role in providing fresh drinking water and power to millions of homes and businesses and so much more.
We are one of the biggest family owned construction businesses in the UK and we care about our people, our clients and the environment.
What Next
You apply, and we respond within two weeks (we know how annoying it is not to hear anything back)! If you don’t receive feedback within that timescale, please don’t be afraid to chase us - one of our values is to do what we say we will do!
Benefits
In addition to helping you reach your career goals, a competitive salary, pension, healthcare and holiday allowance starting at 24-26 days per annum, we also offer perks including Clancy Xtras, our employee benefits programme with discounts for numerous well-known retailers such as Tesco, Sainsbury’s, Currys PC World and Vue Cinemas, cycle to work scheme as well as an Employee Assistance Programme.
Clancy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all our employees. If you require any reasonable adjustments to be made for you to attend an interview, please do let us know and we will be happy to accommodate.
We are proud signatories of the Armed Forces Covenant and Disability Confident Committed.
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