14019 - Delivery Manager - Glasgow Tribunal Centre
| Dyddiad hysbysebu: | 20 Ionawr 2026 |
|---|---|
| Cyflog: | £35,335 i £37,847 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 04 Chwefror 2026 |
| Lleoliad: | G2 8GT |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Ministry of Justice |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 14019 |
Crynodeb
Proud to serve. Proud to keep justice going.
Our Delivery Managers play a critical role helping deliver justice. If you’re customer focussed, intent on delivering excellent service, enthusiastic about leading and motivating a team, then this role gives you the opportunity to play a pivotal role in HMCTS Scotland.
About us
HM Courts and Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family courts and tribunals in England and Wales and non-devolved tribunals in Scotland and Northern Ireland. Our roles support our service users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice.
About your role
Glasgow Tribunals Centre serves as Scotland’s primary hub for tribunal administration and hearings, supporting five jurisdictions, led by the Head of Tribunal Operations, Service Performance and Improvement. You will be responsible for the smooth running of daily operations, supporting your Deputy Head of Tribunal Operations to meet operational needs, deliver performance objectives and provide a consistent and customer-focused service.
You’re able to maintain positive and effective working relationships with the judiciary, supporting agencies, voluntary and user groups and strive for continuous improvement to improve operational efficiency, working with agencies to improve service levels. You’re familiar with work environments that are process and compliance driven and able to constructively manage complaints and complete corrective actions within set timescales. You understand the importance of Health and Safety, IT/Workstation compliance and identifying and escalating any Court facilities issues to HMCTS Estates teams.
About you
Are you a hands-on problem solver with the ability to engage with people at all levels and to deliver excellent service through effectively leading a team? Are you able to reflect on an issue and take a collaborative and diplomatic approach to your work? If you do, this varied and challenging role is for you. A confident communicator, you will use your skills and abilities to effectively work and engage with all court users, lead the team and set local priorities and objectives aligned to national/regional strategies and plans.
Driven by your enthusiasm to provide excellent customer service through your team, you know that employee engagement, morale and motivation is key to delivering a highly effective performance. You’re able to give direction and close support to managers to develop their team plans to form part of the overall business plan for the cluster, making sure that targets are met, and the team is resourced and trained effectively to meet your allocated budget, identifying and implementing solutions to local problems.
Skills and Experience
Proven experience in a challenging operations or management role with the ability and willingness to adapt and learn at pace
Demonstrable people management and coaching skills, leading, developing, and managing teams to drive performance in a service-focused environment to deliver measurable results
A strong leader with the ability to manage resource allocation, lead teams through change with the confidence to make informed and timely decisions and drive continuous improvement
Ability to build relationships and manage key stakeholders at all levels and communicate messages clearly– both verbally and in writing
Ability to resolve complex problems including analysing and interrogating data to identify trends and challenges and promote collaboration to implement solutions
Experience of building a network of colleagues and contacts to develop capability and deliver progress on local priorities and HMCTS and MoJ strategic objectives
If you are ready to take on a challenging and rewarding role with real purpose apply today.
Please refer to the job description attachment for more information.
Further details:
These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public.
Standard full time working hours are 37 hours per week. HMCTS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy.
Applications for part-time working would be considered however due to the nature of the role the minimum hours would be 30 hours per week over 4 days. Please note we are unable to accommodate Monday or Friday as non-working days.
Location: Although this role is based at Glasgow Tribunals Centre, regular travel between venues across Scotland, including Dundee, Aberdeen, and Inverness, will be required on at least a quarterly basis.
Lead Criterion: Statement of Suitability. A sift based on the statement of suitability only, may be held if a large number of applications are received.
Our Delivery Managers play a critical role helping deliver justice. If you’re customer focussed, intent on delivering excellent service, enthusiastic about leading and motivating a team, then this role gives you the opportunity to play a pivotal role in HMCTS Scotland.
About us
HM Courts and Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family courts and tribunals in England and Wales and non-devolved tribunals in Scotland and Northern Ireland. Our roles support our service users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice.
About your role
Glasgow Tribunals Centre serves as Scotland’s primary hub for tribunal administration and hearings, supporting five jurisdictions, led by the Head of Tribunal Operations, Service Performance and Improvement. You will be responsible for the smooth running of daily operations, supporting your Deputy Head of Tribunal Operations to meet operational needs, deliver performance objectives and provide a consistent and customer-focused service.
You’re able to maintain positive and effective working relationships with the judiciary, supporting agencies, voluntary and user groups and strive for continuous improvement to improve operational efficiency, working with agencies to improve service levels. You’re familiar with work environments that are process and compliance driven and able to constructively manage complaints and complete corrective actions within set timescales. You understand the importance of Health and Safety, IT/Workstation compliance and identifying and escalating any Court facilities issues to HMCTS Estates teams.
About you
Are you a hands-on problem solver with the ability to engage with people at all levels and to deliver excellent service through effectively leading a team? Are you able to reflect on an issue and take a collaborative and diplomatic approach to your work? If you do, this varied and challenging role is for you. A confident communicator, you will use your skills and abilities to effectively work and engage with all court users, lead the team and set local priorities and objectives aligned to national/regional strategies and plans.
Driven by your enthusiasm to provide excellent customer service through your team, you know that employee engagement, morale and motivation is key to delivering a highly effective performance. You’re able to give direction and close support to managers to develop their team plans to form part of the overall business plan for the cluster, making sure that targets are met, and the team is resourced and trained effectively to meet your allocated budget, identifying and implementing solutions to local problems.
Skills and Experience
Proven experience in a challenging operations or management role with the ability and willingness to adapt and learn at pace
Demonstrable people management and coaching skills, leading, developing, and managing teams to drive performance in a service-focused environment to deliver measurable results
A strong leader with the ability to manage resource allocation, lead teams through change with the confidence to make informed and timely decisions and drive continuous improvement
Ability to build relationships and manage key stakeholders at all levels and communicate messages clearly– both verbally and in writing
Ability to resolve complex problems including analysing and interrogating data to identify trends and challenges and promote collaboration to implement solutions
Experience of building a network of colleagues and contacts to develop capability and deliver progress on local priorities and HMCTS and MoJ strategic objectives
If you are ready to take on a challenging and rewarding role with real purpose apply today.
Please refer to the job description attachment for more information.
Further details:
These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public.
Standard full time working hours are 37 hours per week. HMCTS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy.
Applications for part-time working would be considered however due to the nature of the role the minimum hours would be 30 hours per week over 4 days. Please note we are unable to accommodate Monday or Friday as non-working days.
Location: Although this role is based at Glasgow Tribunals Centre, regular travel between venues across Scotland, including Dundee, Aberdeen, and Inverness, will be required on at least a quarterly basis.
Lead Criterion: Statement of Suitability. A sift based on the statement of suitability only, may be held if a large number of applications are received.