Customer Journey Manager - 12 month Fixed Term Contract
| Dyddiad hysbysebu: | 20 Ionawr 2026 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | Competitive |
| Oriau: | Rhan Amser |
| Dyddiad cau: | 02 Chwefror 2026 |
| Lleoliad: | Welwyn Garden City, Hertfordshire, AL7 1GA |
| Cwmni: | Tesco |
| Math o swydd: | Cytundeb |
| Cyfeirnod swydd: | tesco/TP/18092123/974712 |
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About the role
Leads Reward campaigns within the Customer Journey team, driving the design, setup, and delivery of initiatives that boost sales and customer growth. Owns budgeting and forecasting for reward mechanics, ensuring resources are used effectively and financial targets are met. Works cross‑functionally with product, audience, finance, and operations teams to shape reward strategies that meet both customer needs and commercial goals. Partners with analytics teams, including EA, to apply segmentation and insight, creating targeted and personalised journeys that strengthen loyalty and support wider business objectives
You will be responsible for
Shapes and manages the strategy for reward mechanics, ensuring they are commercially effective, customer‑led, and aligned to business OKRs.
Leads the end‑to‑end design, setup, and delivery of reward campaigns, working cross‑functionally with Marketing, Technology, CRM, Commercial, Finance, and Operations.
Uses customer segmentation and insight to develop targeted, personalised journeys and enhance propositions across products, brands, and categories.
Partners with Finance and key business stakeholders to align plans, validate forecasts, and ensure reward activity supports wider commercial and customer growth goals.
Identifies capability gaps, drives Test & Learn activity, and proactively manages risks to ensure smooth delivery and continuous improvement of reward mechanics.
You will need
Experience developing and delivering CRM strategies that drive customer engagement and commercial outcomes
Strong commercial acumen with a solid understanding of CLTV and financial planning
Data‑driven decision‑maker with strong strategic thinking and problem‑solving skills
Skilled in customer journey design and aligning journeys to business and segment goals
Confident communicator able to simplify complex topics and influence cross‑functional stakeholders
Proven ability to lead initiatives across diverse teams, with strong prioritisation and stakeholder management skills
What’s in it for you
We’re all about the little helps. That’s why we make sure our Tesco colleague benefits package takes care of you – both in and out of work. Click Here to find out more!
- Annual bonus scheme of up to 20% of base salary
- Holiday starting at 25 days plus a personal day (plus Bank holidays)
- Private medical insurance
- 26 weeks maternity and adoption leave (after 1 years’ service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 6 weeks fully paid paternity leave
- Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing
About us
Tesco has become a market leader by doing the little things that really matter for our customers and colleagues.
It’s part of what makes Tesco such a great place to work, and we’re proud to have been accredited as one of Britain’s Top Employers again this year.
We're the UK's number one retailer and we pride ourselves on offering a great shopping experience. We are passionate about our food, merchandise and services and will always try to get things right for our customers.
But did you know we also offer great job opportunities? With stores, distribution centres and offices across the UK, and a vast variety of roles, we are always looking for people who have a hunger to work with customers and colleagues across our exciting business.
We believe in treating each other with respect and giving everyone an equal opportunity to get on. It's our people that make the difference every day - helping us make a difference for our customers
Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details before your agreed start date.
For more information about us please visit www.tescoplc.com
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Aelod balch o'r cynllun cyflogwyr Hyderus o ran Anabledd