Service Manager - General Surgery | University Hospitals of Leicester NHS Trust
| Dyddiad hysbysebu: | 20 Ionawr 2026 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | £47,810 - £54,710 per annum |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 19 Chwefror 2026 |
| Lleoliad: | Leicester, LE1 5WW |
| Cwmni: | University Hospitals of Leicester |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 7723546/358-7723546-CHU |
Crynodeb
We are looking for a confident and enthusiastic Service Manager to work within General Surgery; the post will be cross site, requiring you to work flexibly.
The Gastrointestinal Surgery department at UHL is one of the largest such departments in the UK, covering a complex range of surgery from colorectal to hepatobiliary (HPB) for patients on both cancer and referral to treatment (RTT) pathways.
This role will help form a crucial part of the General Surgery management team and work closely with the other Service Manager, General Manager, Matrons and Head of Service.
Your responsibilities will span operational manager, service development, performance management, financial oversight, and quality governance.
As a proactive leader, you will drive continuous improvement initiatives, lead service improvement projects, and develop robust performance frameworks to exceed best practice guidelines. Financial acumen will be crucial as you manage budgets, implement cost reduction strategies, and ensure efficient service delivery within allocated resources.
You will lead a dedicated team, ensuring effective recruitment, retention, and development of staff aligned with Trust values and policies. Your role will involve managing staff performance, conducting appraisals, and fostering a culture of high morale and motivation.
Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).
We have four primary goals:
• high-quality care for all,
• being a great place to work,
• partnerships for impact, and
• research and education excellence
And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.
Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:
• we are compassionate,
• we are proud,
• we are inclusive, and
• we are one team
This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.
About the University Hospitals of Leicester NHS Trust:
http://www.leicestershospitals.nhs.uk/aboutus/work-for-us/current-vacancies/
Leadership:
• To support the General Manager and deputise for them in their absence.
• To support a culture of strong visible leadership within the CMG, and an environment in which staff are valued and respected.
• Toassistthe General Manager in the production of business plans.
• To lead the production ofservice developmentplans in areas of responsibility.
• Under the direction of the General Manager, to bring forward to the CMGSeniorManagement Team budget proposals to enable the delivery of service plans which reflectappropriate valuefor money.
• To ensure thatstaff reporting to this post arevalued, supported and clearonwhat is expected of them.
• To ensure any areas ofpoor performanceare quicklyidentifiedand plans put in place to resolve these in line with Trust policies.
• To encourage the development of any staff directly managed to their full potential through systematic individual performance development review and the establishment of personal development plans, reflecting the needs of the organisation and the individual.
• To ensure that changes to workforce policies are implemented across the area and that this is done consistently.
• To support a culture in which individuals feel able to report incidents and that learning takes place from all incidents and complaints.
Service Delivery:
• To work collaboratively with others to identify and implement potential service improvements or developments, where necessary producing business cases for consideration by the CMG Management Team seeking advice and guidance from the General
• To promote a culture in which multi-disciplinary teams strive for continuous quality improvement by recording and learning from mistakes and
• To work proactively to ensure collaborative and effective relationships within the service and between the service and other services, whether within or outside the CMG, (and within and outside the Trust where )
• To ensure effective systems of communication are in place and utilised.
Performance:
• To work in collaboration with all staff in the service to ensure that business plans are fulfilled and that there is adherence to budgets.
• To lead on or support new regional or local initiatives.
• To analyse,monitorand manage patient activity and other service performance in a way thatcomplies withnational,regionalor local standards and targets.
• Tomonitorclosely contracts and targets to enable proactive andtimelyactions, liaising with the General Manager asappropriate.
• To produce reports on financial, contractual and performancedata as necessary, including where relevant plans and trajectories to set out future expectations.
• Toparticipatein benchmarking, policy setting and review to ensure standards aremaintainedand reviewed.
• To manage staff within service in such a way that contracts and targets are delivered.
• To ensure that sickness absence for staff that report to this post is managed appropriately and in line with the Trust’s Sickness Absence Policy.
• Toparticipateasappropriate inthe proper investigation of patient complaints or complaints from other users of the service, drafting of responses as necessary and taking identified corrective actions.
• To support the education of staff by encouraging learning from complaints to ensure the highest quality of patient care is delivered.
• To support the systems of incident reporting and education of staff following incidents and adverse events.
Please see job description/person specification for full details on the role
This advert closes on Tuesday 3 Feb 2026