Patient Pathway Lead
| Dyddiad hysbysebu: | 20 Ionawr 2026 |
|---|---|
| Cyflog: | £35,763.00 i £43,466.00 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £35763.00 - £43466.00 a year |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 03 Chwefror 2026 |
| Lleoliad: | Stanmore, HA7 4LP |
| Cwmni: | NHS Jobs |
| Math o swydd: | Cytundeb |
| Cyfeirnod swydd: | C9392-26-0007 |
Crynodeb
Communicate complex or sensitive information clearly, effectively and appropriately with the multidisciplinary team, patients and their family, visitors or carers, and other clinicians involved in the care of the patient, e.g. General Practitioners.Role model excellent customer service skills to the wider administrative team.Manage and answer telephone calls in a courteous and prompt manner.Proactively provide patients with relevant and helpful information about appointments or non-clinical advice and guidance regarding their care.Resolve complex queries, using analysis, experience and judgement to determine when to pass the caller on to a member of the clinical team.Support Patient Pathway Assistants and Co-ordinators to resolve complex queries that they have escalated, taking ownership of the query and ensuring a satisfactory outcome.Act as a point of contact for the department or specialty, dealing with queries from stakeholders and passing on relevant information to appropriate team members or departments as required.Manage generic inboxes, triaging and ensuring responses are sent by the relevant person in a timely fashion.Ensure both verbal and written communication is clear and accessible to patients and visitors.Using hospital information systems, produce accurate correspondence for patients, GPs and others involved in care, and ensure its timely dissemination to stakeholders, meeting relevant Trust KPIs e.g. clinic letter turnaround. Correspondence for clinically urgent and cancer MDT outcomes should be prioritised.Deal with stressful situations that may arise when dealing with patients who are anxious or distressed, or where there are barriers to understanding, using tact, diplomacy and empathy at all times and in line with Trust values.Use developed communication skills in order to deal with patient concerns or complaints with empathy and understanding, finding a solution that assures the patientSupport staff to co-ordinate appointments and procedures at other hospitals and organisations, where a patient pathway requires input from external providers.Encourage and support patients to register for the patient portal. Need to have to have EPIC experience.