Switchboard Operator
| Dyddiad hysbysebu: | 20 Ionawr 2026 |
|---|---|
| Oriau: | Rhan Amser |
| Dyddiad cau: | 17 Chwefror 2026 |
| Lleoliad: | BT66 6SY |
| Cwmni: | Mitie |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 89079 |
Crynodeb
Switchboard Operator
Where: Mitie | 1st Floor, Unit 9 Silverwood Business Park, 70 Silverwood Road, Lurgan, Craigavon, County Armagh, BT66 6SY, UK
Hours: 8 hrs per week, Saturday only, 8.45am-4.45pm
Salary: £12.60 per hour
Please Note: The successful candidate will be required to attend one week training course (Monday-Friday, 9am-5pm) upon joining before moving to the weekend shift. All hours worked for the training requirement are fully compensated.
What is in it for you?
A competitive salary
A friendly and supportive team
Training, career development & progression
Overtime opportunities
A great selection of benefits incl. Access to on-line GP services, death in service, share options and discounts for shopping, cinema, holidays, etc.
Free on-site parking
About the role:
Managing high levels of incoming calls that require redirected to the relevant department
Answer calls in a professional and efficient manner, demonstrating a high level of customer service
Capture and log call details to track workload and productivity
Ensure correct procedures are adhered to
Work as part of a team to achieve operational expectations
To undertake additional duties in line with management requests as required.
Meet individually set KPIs
About you:
Previous switchboard/call centre experience is desirable
Must have good knowledge of Microsoft Office, Outlook, Word, Excel and PowerPoint
Must have excellent interpersonal skills and be able to work on own initiative and as part of a team
Ability to work in a fast-paced environment.
Ability to manage workload to meet team deadlines
A willingness to learn and develop and show high level of commitment and professionalism
Essential
Applicants must have a 5-year checkable history.
You must successfully pass a PSNI check as per BS5979 and BS7858 screening as per industry standard.
Please note: We do not accept applications from anyone who has been unsuccessful at interview for the same grade role in the past 6 months.
We will consider flexible working requests from day one of employment.
Where: Mitie | 1st Floor, Unit 9 Silverwood Business Park, 70 Silverwood Road, Lurgan, Craigavon, County Armagh, BT66 6SY, UK
Hours: 8 hrs per week, Saturday only, 8.45am-4.45pm
Salary: £12.60 per hour
Please Note: The successful candidate will be required to attend one week training course (Monday-Friday, 9am-5pm) upon joining before moving to the weekend shift. All hours worked for the training requirement are fully compensated.
What is in it for you?
A competitive salary
A friendly and supportive team
Training, career development & progression
Overtime opportunities
A great selection of benefits incl. Access to on-line GP services, death in service, share options and discounts for shopping, cinema, holidays, etc.
Free on-site parking
About the role:
Managing high levels of incoming calls that require redirected to the relevant department
Answer calls in a professional and efficient manner, demonstrating a high level of customer service
Capture and log call details to track workload and productivity
Ensure correct procedures are adhered to
Work as part of a team to achieve operational expectations
To undertake additional duties in line with management requests as required.
Meet individually set KPIs
About you:
Previous switchboard/call centre experience is desirable
Must have good knowledge of Microsoft Office, Outlook, Word, Excel and PowerPoint
Must have excellent interpersonal skills and be able to work on own initiative and as part of a team
Ability to work in a fast-paced environment.
Ability to manage workload to meet team deadlines
A willingness to learn and develop and show high level of commitment and professionalism
Essential
Applicants must have a 5-year checkable history.
You must successfully pass a PSNI check as per BS5979 and BS7858 screening as per industry standard.
Please note: We do not accept applications from anyone who has been unsuccessful at interview for the same grade role in the past 6 months.
We will consider flexible working requests from day one of employment.