Practice Manager
| Dyddiad hysbysebu: | 19 Ionawr 2026 |
|---|---|
| Cyflog: | £38,000.00 i £45,000.00 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £38000.00 - £45000.00 a year |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 01 Chwefror 2026 |
| Lleoliad: | London, W1D 3HZ |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | A2941-26-0000 |
Crynodeb
POST TITLE: Practice Manager RESPONSIBLE TO: Operations Manager The Practice Manager is the lead in managing governance and is the focal point for external organisations and inspections, including the regulator. The post holder will be the CQC registered manager for the Practice Key responsibilities Oversee the day-to-day operations of the organisation, ensuring staff achieve their primary responsibilities Guide the team to reach QOF targets, achieve key performance indicators, ICB targets and CQC compliance. With support from the Partners, manage the financial elements of the organisation whilst seeking to maximise income and reduce expenditure Market the practice appropriately to ensure patient population is increasing Maintain a good working knowledge of SystmOne, including the ability to create reports. Job Responsibilities Functional management of all salaried clinical and administrative staff Provide leadership and guidance to all staff ensuring that they adhere to policy and procedure at all times Manage recruitment, including pre-employment checks and induction training, including those staff not directly employed by the practice Consider staff planning and develop, implement and embed an effective succession plan Manage an effective staff appraisal process, including undertaking appraisals Manage an effective system for the resolution of disciplinary and grievance issues, maintaining an overview of staff welfare Manage an effective system for monitoring attendance, lateness, annual leave and overtime, taking action where appropriate to support staff welfare and address potential issues. Maintain an effective overview of and ensure compliance with HR legislation Ensure all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively Implement and embed an effective practice and staff development plan for all staff (clinical and administrative) whilst maintaining a robust training record Review and regularly update job descriptions and person specifications, ensuring all staff are legally and gainfully employed Be the key liaison with the PCN, the PCN Manager and any ARRS staff who provide a supporting service at the organisation Act as the primary point of contact for NHSE, ICB, PCN, community services, suppliers and other external stakeholders Develop, implement and embed an efficient business resilience plan (BRP) Implement systems to ensure compliance with CQC regulations and standards Lead the management of the clinical system, ensuring compliance with DPA18 and UK GDPR Monitor and disseminate information on safety alerts and other pertinent information Oversee the response to and resolution of all local IT issues Actively encourage and promote the use of patient online services Update and act as the focal point for the practice website and social media sites Ensure staff implement the practice-wide approach to the management of all patient services matters Review appointment availability and take action as required Set and maintain standards within administration team, including expected timeframes and safety netting procedures. Responsibility for maintaining documents held at the Practice. Responsibility for managing documents into the practice and all patient requests. Manage Prescriptions and repeat prescription requests Manage Patient registrations, recalls, referrals and DNAs Set and maintain the clinical rota on SystmOne. Manage rota for all staff to ensure sufficient cover. Identify and deliver team training where required Manage the premises, including health and safety aspects, and undertake risk assessments, staff awareness and mandatory risk-management training Support the management team in the compilation of practice reports and the practice development plan Manage the financial elements of the organisation, including budgets, bank accounts, accounting systems, petty cash, etc., seeking to maximise income and reduce expenditure in conjunction with the partners Manage contracts for services, i.e., cleaning, gardening, window cleaning, etc. Manage the patient complaints process and ensure that staff are fully conversant with the complaints procedure Be an instrumental member of the general practice team Be aware of duties and responsibilities regarding current legislation and adhere to practice policies and procedures on Safeguarding Adults and Safeguarding Children Undertake all mandatory training and induction programmes Be the leader for the spectrum of clinical governance Maintain a clean, tidy, effective working area at all times Attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed Deputise for the Partners at internal and external meetings Oversee the submission of reports for QOF, enhanced services and other reporting requirements Brief clinicians on performance levels, advising actions to ensure high achievement across all QOF areas Oversee the management of the Patient Participation Group Attend any external meetings pertinent to this role Support and participate in shared learning You will be required to undertake all other duties that may be reasonably asked of you.