TFM Relationship & Performance Manager
| Dyddiad hysbysebu: | 19 Ionawr 2026 |
|---|---|
| Cyflog: | £49,000.00 i £55,000.00 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | Competitive |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 29 Ionawr 2026 |
| Lleoliad: | No fixed location, SW1A 1AA |
| Cwmni: | Sodexo Ltd |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | SDX/TP/1169817/152903 |
Crynodeb
TFM Relationship & Performance Manager
Location: National (High‑Security Government Estate)
Salary: Competitive plus Benefits
We are seeking an experienced and technically strong TFM Relationship & Performance Manager to play a pivotal role in transforming a high‑profile Government organisation’s property function, including the establishment and management of their national Total Facilities Management (TFM) supply chain, driving performance, assurance, and exceptional service delivery across a complex, secure estate.
The Role
As a key partner to both the Client and the supply chain, you will:
- Build trusted, collaborative relationships with TFM providers and Client stakeholders.
- Lead the mobilisation of new contracts - ensuring systems, processes, and teams are aligned to contractual and operational requirements.
- Manage and monitor supplier performance, ensuring compliance with SLAs, KPIs, statutory obligations, and Client security protocols.
- Provide expert performance insight, assurance, and governance, including leading supplier performance forums.
- Support the development of the Client’s new property management function, contributing to a transformational operating model.
- Oversee the delivery of integrated property services including helpdesk/CAFM, asset management, technology solutions, budget management, and overall supplier assurance.
- Recruit, lead, and develop a high‑performing performance and supply chain team.
Key Responsibilities
- Oversee the operational TFM supply chain for a designated national portfolio.
- Mobilise new services, systems, and teams, ensuring a smooth transition into the Client’s new property function.
- Analyse performance data and trends to drive continuous improvement and contract compliance.
- Lead supplier governance meetings and produce clear, actionable reporting.
- Foster a “one team” approach across internal teams and wider service partners.
- Support contract variations and development opportunities.
- Ensure full adherence to Client security policies and organisational governance standards.
What You’ll Bring
- Degree-level education or equivalent experience.
- Proven expertise in FM supply chain and performance management.
- Strong background in property/FM (Estates, QS, CS), with 5+ years in a similar role.
- Experience mobilising new FM contracts.
- Skilled in CAFM systems, performance reporting, data analysis, and commercial interpretation.
- Excellent communication, stakeholder management, and presentation skills.
- Ability to work independently, manage multiple priorities, and lead teams effectively.
- Proficient in MS Office applications.
- A performance-driven mindset with a collaborative approach.
Desirable:
Membership of IWFM, CIPS, or another recognised FM professional body.