Receptionist - CMHT Central & South Trafford (Brook Heys)
| Dyddiad hysbysebu: | 19 Ionawr 2026 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | £24,465 per annum pro rata |
| Oriau: | Rhan Amser |
| Dyddiad cau: | 18 Chwefror 2026 |
| Lleoliad: | Altrincham, WA14 5JF |
| Cwmni: | Greater Manchester Mental Health NHS Foundation Trust |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 7282385/437-7282385 |
Crynodeb
A Vacancy at Greater Manchester Mental Health NHS Foundation Trust.
An exciting opportunity has arisen within the Community Mental Health Team for Central & South Trafford for a Receptionist based at Brook Heys.
The post holder will meet and greet the General Public, Clinical and Clerical Staff and will ensure all reception processes are carried out in a timely and accurate manner.
The postholder will provide an efficient and professional Reception service ensuring quality service to all users. The post holder will be required to undertake general clerical duties within the reception team.
To have a flexible approach in providing admin support to the multi-disciplinary teams working with a client group with mental health problems. There will be client and carer telephone contact as well as face-to-face contact at our Brook Heys site and therefore, good communication skills are essential.
To meet the needs of the Trust services, you may be required from time to time to work outside of your normal area of work. The Trust reserves the right to change your normal area of work to any other location within the Trust. There may be a requirement to provide cover for other Trafford sites reception areas.
Please note - This role is not eligible for sponsorship unless you meet criteria by temporary exemption from current changes to immigration rules put in force on 22/07/2025. Separate provisions are applied to workers who have been sponsored and held continuously Skilled Worker visa since prior to 04/04/2024.
• Provide admin support to the clinical team
• Ensure that sufficient stocks of stationery are available to meet the needs of the team without resorting to stockpiling.
• Monitor your own performance against agreed objectives as identified in your appraisal.
• Ensuring general tidiness of the reception area.
• Supporting colleagues appropriately with tasks to be carried out whilst covering reception duties.
• Recording messages accurately and directing them to the appropriate member of staff.
• Dealing efficiently, precisely, and courteously with telephone calls.
• Being the first point of contact for our service users, carers/relatives, displaying a warm, friendly, and helpful attitude. Including recording information accurately on Paris.
• Responsibility for directly receiving service users, checking all patients’ demographic details are complete and updated on the Paris system to support with quality improvement performance across the CMHT Central & South.
Full details of role and responsibility can be found in the attached job description and person specification.
Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7000 members of staff, who deliver services from more than 122 locations.
We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford, Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the North West of England and beyond.
Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.
Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.
Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.
Full details of role and responsibility can be found in the attached job description and person specification
Staff benefits
• 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
• Excellent pension
• Cycle to work scheme
• Salary sacrifice car scheme
• Wellbeing programme
• Blue Light Card Discounts
• fuelGenie Fuel Cards (for applicable roles)
This advert closes on Monday 2 Feb 2026
An exciting opportunity has arisen within the Community Mental Health Team for Central & South Trafford for a Receptionist based at Brook Heys.
The post holder will meet and greet the General Public, Clinical and Clerical Staff and will ensure all reception processes are carried out in a timely and accurate manner.
The postholder will provide an efficient and professional Reception service ensuring quality service to all users. The post holder will be required to undertake general clerical duties within the reception team.
To have a flexible approach in providing admin support to the multi-disciplinary teams working with a client group with mental health problems. There will be client and carer telephone contact as well as face-to-face contact at our Brook Heys site and therefore, good communication skills are essential.
To meet the needs of the Trust services, you may be required from time to time to work outside of your normal area of work. The Trust reserves the right to change your normal area of work to any other location within the Trust. There may be a requirement to provide cover for other Trafford sites reception areas.
Please note - This role is not eligible for sponsorship unless you meet criteria by temporary exemption from current changes to immigration rules put in force on 22/07/2025. Separate provisions are applied to workers who have been sponsored and held continuously Skilled Worker visa since prior to 04/04/2024.
• Provide admin support to the clinical team
• Ensure that sufficient stocks of stationery are available to meet the needs of the team without resorting to stockpiling.
• Monitor your own performance against agreed objectives as identified in your appraisal.
• Ensuring general tidiness of the reception area.
• Supporting colleagues appropriately with tasks to be carried out whilst covering reception duties.
• Recording messages accurately and directing them to the appropriate member of staff.
• Dealing efficiently, precisely, and courteously with telephone calls.
• Being the first point of contact for our service users, carers/relatives, displaying a warm, friendly, and helpful attitude. Including recording information accurately on Paris.
• Responsibility for directly receiving service users, checking all patients’ demographic details are complete and updated on the Paris system to support with quality improvement performance across the CMHT Central & South.
Full details of role and responsibility can be found in the attached job description and person specification.
Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7000 members of staff, who deliver services from more than 122 locations.
We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford, Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the North West of England and beyond.
Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.
Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.
Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.
Full details of role and responsibility can be found in the attached job description and person specification
Staff benefits
• 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
• Excellent pension
• Cycle to work scheme
• Salary sacrifice car scheme
• Wellbeing programme
• Blue Light Card Discounts
• fuelGenie Fuel Cards (for applicable roles)
This advert closes on Monday 2 Feb 2026