Customer Liaison Officer - Housing Repairs & Maintenance
| Posting date: | 19 January 2026 |
|---|---|
| Salary: | £34,469.00 to £38,299.00 per year |
| Hours: | Full time |
| Closing date: | 02 February 2026 |
| Location: | WR5 1DU |
| Company: | Platform Housing Group |
| Job type: | Permanent |
| Job reference: | 0328 |
Summary
Are you an experienced Housing Repairs & Maintenance Customer Resolutions/ Liaison professional wanting to have an impact and shape future service delivery?
Do you put the customer at the heart of everything you do?
If so, then this Customer Liaison Officer role could be the ideal job for you!
Our Property Care team have an exciting opportunity for a Customer Liaison Officer to join our team. We are looking for a dedicated and diligent customer service professional who can put the needs of our customers first and live our Bring Your Best values everyday through their work.
What will you be doing as a Customer Liaison Officer?
You will take the lead in our team on customer complaint management for one of our clients located around Hereford and Leominster, providing a key point of contact, investigating, resolving, and responding to complaints whilst keeping the customer updated along the way.
We want someone who can maintain data and produce performance information and insights about complaints and collaborate with the service manager and the delivery teams, to understand and help shape future property repairs and maintenance service delivery. You'll have a real chance to influence at all levels using evidence-based decisions.
Making sure our customer journey is of the highest standard you will promote best practice and help identify opportunities for continuous improvement. You'll be recognising great customer service too and celebrating Bring Your Best behaviours in the team.
We want someone who can:
You will combine a strong technical knowledge of property repairs and maintenance with a passion for delivering excellent customer service, taking ownership of complaints from start to end whilst championing our Bring Your Best values.
Some things we need from you
-You will need to have demonstrable customer service experience and a track record in finding solutions that meet the needs of the customers; and have experience of dealing with more challenging problematic situations. Proven experience in a front-line customer complaints role is desirable.
-Customer-focussed you must be passionate about delivering first rate customer service and willing to go the extra mile for customers.
-Be self-motivated with the ability to work calmly under pressure and have a positive can- do attitude.
-You will have great organisational skills with the aptitude to prioritise your workload to meet deadlines whilst managing competing priorities and demands.
-With strong IT skills you'll be able to manage data and coordinate cross-departmental information flow
-Have the desire to collaborate with internal and external stakeholders to deliver the best outcomes for customers.
-And have excellent communication skills with the ability to work as a part of a team as well as using your own initiative.
-Working autonomously making pragmatic decisions involving colleagues as needed
-Need to continuously strive to develop your technical knowledge of responsive repairs and voids works.
-Be an ambassador for both our client and Platform Property Care.
While this role is home based, you should have the ability to travel to Group offices as required. Our Group offices are in Birmingham Business Park and Central Park, Worcester. The role will require travel as required to visit site and customers so you will need use of your own vehicle or alternative means of getting to required locations.
Part of Platform Housing Group, Platform Property Care is a well-established property maintenance business. Working with us is more than just a job. We value the contribution that our colleagues make to our business; our vision is clear - we are growing fast, and we aim to achieve our plan through an engaged and highly skilled team.
If this sounds like the place for you then we'd love to hear from you! To find out more please contact Ben Pugh, Service Manager, at ben.pugh@platformhg.com for a chat.
This role is for a team that predominantly works on our contract for Stonewater Housing.
We do not require recruitment agency support at this time - all speculative CV's will be treated as a direct application.
Do you put the customer at the heart of everything you do?
If so, then this Customer Liaison Officer role could be the ideal job for you!
Our Property Care team have an exciting opportunity for a Customer Liaison Officer to join our team. We are looking for a dedicated and diligent customer service professional who can put the needs of our customers first and live our Bring Your Best values everyday through their work.
What will you be doing as a Customer Liaison Officer?
You will take the lead in our team on customer complaint management for one of our clients located around Hereford and Leominster, providing a key point of contact, investigating, resolving, and responding to complaints whilst keeping the customer updated along the way.
We want someone who can maintain data and produce performance information and insights about complaints and collaborate with the service manager and the delivery teams, to understand and help shape future property repairs and maintenance service delivery. You'll have a real chance to influence at all levels using evidence-based decisions.
Making sure our customer journey is of the highest standard you will promote best practice and help identify opportunities for continuous improvement. You'll be recognising great customer service too and celebrating Bring Your Best behaviours in the team.
We want someone who can:
You will combine a strong technical knowledge of property repairs and maintenance with a passion for delivering excellent customer service, taking ownership of complaints from start to end whilst championing our Bring Your Best values.
Some things we need from you
-You will need to have demonstrable customer service experience and a track record in finding solutions that meet the needs of the customers; and have experience of dealing with more challenging problematic situations. Proven experience in a front-line customer complaints role is desirable.
-Customer-focussed you must be passionate about delivering first rate customer service and willing to go the extra mile for customers.
-Be self-motivated with the ability to work calmly under pressure and have a positive can- do attitude.
-You will have great organisational skills with the aptitude to prioritise your workload to meet deadlines whilst managing competing priorities and demands.
-With strong IT skills you'll be able to manage data and coordinate cross-departmental information flow
-Have the desire to collaborate with internal and external stakeholders to deliver the best outcomes for customers.
-And have excellent communication skills with the ability to work as a part of a team as well as using your own initiative.
-Working autonomously making pragmatic decisions involving colleagues as needed
-Need to continuously strive to develop your technical knowledge of responsive repairs and voids works.
-Be an ambassador for both our client and Platform Property Care.
While this role is home based, you should have the ability to travel to Group offices as required. Our Group offices are in Birmingham Business Park and Central Park, Worcester. The role will require travel as required to visit site and customers so you will need use of your own vehicle or alternative means of getting to required locations.
Part of Platform Housing Group, Platform Property Care is a well-established property maintenance business. Working with us is more than just a job. We value the contribution that our colleagues make to our business; our vision is clear - we are growing fast, and we aim to achieve our plan through an engaged and highly skilled team.
If this sounds like the place for you then we'd love to hear from you! To find out more please contact Ben Pugh, Service Manager, at ben.pugh@platformhg.com for a chat.
This role is for a team that predominantly works on our contract for Stonewater Housing.
We do not require recruitment agency support at this time - all speculative CV's will be treated as a direct application.
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