Senior Customer Relationship Manager
| Dyddiad hysbysebu: | 19 Ionawr 2026 |
|---|---|
| Cyflog: | £44,241 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | National minimum: £44,241 London minimum £48,581 |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 01 Chwefror 2026 |
| Lleoliad: | Herne Bay |
| Cwmni: | Government Recruitment Service |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 443037/35 |
Crynodeb
Can you build and maintain strong relationships with customers and external clients?
Have you successfully resolved issues while managing client relationships?
Are you confident working with numbers and data analysis?
If so, we’d love to hear from you!
The Driver and Vehicle Standards Agency (DVSA) helps keep Britain moving, safely and sustainably. We do this by helping people through a lifetime of safe and sustainable journeys, helping them keep their vehicles safe to drive, and protecting them from unsafe drivers and vehicles.
We’re working hard to:
- Make roads safer
- Improve services for our customers
- Make road transport greener and healthier
- Harness the potential of technology and data
- Grow and level up the economy
Joining our department comes with many benefits, including:
- Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
- 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King’s birthday
- Flexible working options where we encourage a great work-life balance.
Read more in the Benefits section below!
Find out more about what it's like working at Driver and Vehicle Standards Agency - Department for Transport Careers
The Senior Customer Relationship Manager role for Vehicle Services is accountable for the customer relationship/customer insight of DVSA’s Vehicle Testing services. They will form a national view of vehicle testing needs, with an awareness of gaps and over-provision of services and develop strategies for resolution while ensuring effective utilisation of vehicle testing resource. The role holder acts as the face of DVSA and ensures that the Agency has effective working relationships with its key customers and stakeholders to deliver its testing services. The post holder has responsibility for leadership and management of the geographically widespread team of 8 Customer Relationship Managers.
Your responsibilities will include, but aren’t limited to:
- Form a national view of vehicle testing customer needs, have a national awareness of gaps and over-provision of services and develop strategies for resolution while ensuring effective utilisation of vehicle testing resource
- Connect regularly with DVSA Operations and other Directors
- Visit key account holders and liaise with external company directors
- Have day-to-day accountability for dealing with customer queries and concerns and will listen to and seek to understand user needs
- Build relationships with Internal stakeholders to provide structured feedback and ensure user needs and customer insight are incorporated into DVSA service and product development
- Need to develop and manage relationships nationally to ensure DVSA’s testing provision meets the needs of all vehicle testing customers.
Great line management is important to us as an organisation, and we will equip and support line managers to develop the skills they need. We aim to empower line managers to create teams where people can flourish and deliver excellent outcomes for the public.
For further information on the role, please read the role profile. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.
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