BANK GP RECEPTIONIST

Posting date:	16 January 2026
Salary:	Not specified
Additional salary information:	Negotiable
Hours:	Full time
Closing date:	16 February 2026
Location:	Bloxwich, WS3 3JP
Company:	NHS Jobs
Job type:	Permanent
Job reference:	A1756-26-0000

Summary

MAIN PURPOSE OF THE JOB To contribute to the effective running of reception by receiving, assisting and directing patients to access the appropriate service or healthcare professional in a courteous, efficient and effective way. You will provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via electronic means i.e. telephone or email. You will also be required to amend your hours to cover what is needed by the practice. This may involve admin duties such as scanning, coding, summarising (this list is non-exhaustive) JOB RESPONSIBILITIES Opening & Closing the Practice at the start & end of a working day Booking appointments for patients over the telephone and face to face Dealing with patient enquiries and ensuring action is taken if needed Receiving, monitoring and preparing repeat prescriptions for the Doctor to sign Scanning letters and documents Coding new diagnosiss, procedures and results using appropriate read codes Liaising with solicitors and insurance companies that request medical reports/copies of medical records Recording receipt of all payments Booking minor surgery sessions and creating invoices for payment To summarise new patient medical records To prepare medical records deducted from the practice list for return to PCSE To deal with home visit requests To register new/temporary patients onto the computer system To process patients change of address on the computer and to have knowledge of the practices catchment area To check the telephone out of hours answerphone message is working and is correct at the end of a working day or when the practice is closed for staff training/meetings To ensure security of all patient identifiable information, by locking away at the end of a working day Communicating effectively with colleagues, patients and visitors Working effectively with individuals from other agencies to meet patients needs To familiarise yourself with the practice policies and procedures and to carry out your duties in accordance with these i.e. Emergency Procedures & Business Continuity Plans To check emails on a daily basis and ensure appropriate action is taken. To undertake such other tasks as may be required from time to time Chaperoning for Clinicians during medical examinations and recording this in patient medical records Defusing patient concerns to prevent a complaint being made Informing patients about abnormal test results and what action is to be taken Encouraging patients to use Online Services to book appointments, request repeat prescriptions and view their medical records Discussing patient referrals with Doctors and creating referrals on the e-referral website or completing a specific referral form Signposting patients to the most appropriate clinician or service depending on the patients medical needs HEALTH & SAFETY The post holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include: Using the security systems within the workplace according to practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Make effective use of training to update knowledge and skills Using appropriate infection control procedures, maintain work areas in a tidy and safe way and free from hazards Reporting potential risks identified to the Practice Manager or GP EQUALITY & DIVERSITY The post holder will support the equality, diversity and rights of patients, carers and colleagues, to include:- Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner that is welcoming to and of the individual, in non-judgemental and respects their circumstances, feelings, priorities and rights Not discriminating against others because of their Age, Sex, Sexual orientation, Race, Religion, Marriage/Civil Partnership or Disability PERSONAL/PROFESSIONAL DEVELOPMENT The post holder will participate in any training programme implemented by the practice as part of this employment, such training to include:- Participation in annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development, Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work