Call Handler
| Dyddiad hysbysebu: | 16 Ionawr 2026 |
|---|---|
| Cyflog: | £12.52 yr awr |
| Gwybodaeth ychwanegol am y cyflog: | £12.52 an hour |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 30 Ionawr 2026 |
| Lleoliad: | Shrewsbury, SY1 3GZ |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | E0081-26-0001 |
Crynodeb
KEYTASKS &RESPONSIBILITIES Workflow Receive incoming calls promptly and efficiently from Patients, Health Care professionals and services, process into Shropdocs operational and clinical software or other as appropriate, fast tracking to the appropriate health care professional or service. Arrange and send all the relevant paperwork to healthcare providers in a timely manner. Ensure all associated administration is completed including scanning. Book patient transport using the appropriate service, enabling patients calls with the ambulance service if emergency transport is required as defined by our 999-trigger list. Support clinicians in liaising with the various medical, social and transport services to ensure the delivery of agreed care. Conference call with healthcare providers where relevant to provide the most appropriate patient care. Make outbound calls to patients to arrange outpatient appointments. Update information on all of Shropdoc's databases/systems ensuring clear and concise notes are made for handover purposes. Book appointments in relevant clinics on Careflow. Receive incoming calls from lone workers, recording information and escalating risks in line with processes. Ensure any hard copy prescriptions are emailed to the appropriate pharmacy, entered on to the relevant spreadsheet and filed during shift. Obtaining a clinician signature before sending. To liaise with patients and the wider Primary Health Care Team as required to ensure the efficient management of patient care. Training Remain up-to-date and familiar with all non-clinical Care Co-ordination and Call handling processes and protocols on the Shropdoc Portal, reading regular updates. To actively participate in the coaching and mentoring of current team and any new members of staff. To attend and participate in Training sessions as required. Keep up to date with mandatory Bluestream training. Disaster recovery To be fully aware and able to implement all or any contingency plans e.g. Contingency Power App, Email, Manualand Evacuation processes as required. To maintain knowledge and a working understanding of Telephony, electronic systems and software utilized within the call centre. Attend any disaster recovery meetings or training as required. General Compliant use of the Smartcard is required, using the Summary care records to update demographics and search for NHS numbers on every shift. Provide support to Team leader and other workstreams when required. To maintain a constant and continuous interest in Health and Safety matters applicable to Shropdoc activities, and strive to ensure that all staff avoid risks, and discourage irresponsible behaviour. Ensuring that in the event of incident/accident these are reported to the appropriate bodies/personnel and shift logged. To ensure that general housekeeping duties are carried out on each shift. To undertake any duties of a similar nature consistent with the responsibilities of the post in order to provide a quality service. In line with other posts may be subject to change according to service needs, in consultation with the post holder. Attend and participate in Operational Team Meetings.