Housing Officer
| Posting date: | 15 January 2026 |
|---|---|
| Salary: | £32,000 to £38,000 per year |
| Hours: | Full time |
| Closing date: | 29 January 2026 |
| Location: | Newbury, West Berkshire |
| Remote working: | Hybrid - work remotely up to 3 days per week |
| Company: | Sovereign Network Group |
| Job type: | Permanent |
| Job reference: | 7730 |
Summary
SNG (Sovereign Network Group) provide over 85,000 homes and invest in communities across the South, West and East of England, including London, as well as aiming to create thousands of new affordable homes every year.
We're now looking for a Housing Officer to join the team in our Newbury and Reading locality, based from the Greenham Office.
You'll manage your own diary with a mix of working from home, office and out with our customers.
The Role:
As a Housing Officer, you'll be the visible and proactive within your community. Working directly with residents, colleagues, and partners to deliver customer-focused services.
You'll play a key role in tenancy, lease, and neighbourhood management, ensuring that our services are safe, compliant, and responsive.
What you'll be doing:
Delivering excellent tenancy, leasehold, and neighbourhood management services across your locality
Acting as a trusted point of contact for customers.
Building relationships with local authorities, community groups, and partner agencies.
Using data insights to improve services and ensure compliance with legislation and regulations.
Supporting neighbourhood improvements and shaping services based on the voice of our customers.
Maintaining accurate customer records and ensuring data is used responsibly.
Promoting SNG's values and culture of collaboration, safety, and inclusion.
What we're looking for:
Experience delivering tenancy, lease, or neighbourhood management services.
Strong communication and relationship-building skills, with the ability to influence and resolve complex issues.
A collaborative approach, working across teams and with external stakeholders.
Good knowledge of landlord services and the ability to apply this in practice.
A customer-first mindset, with a track record of achieving positive outcomes.
Confidence using digital tools to support service delivery.
Desirable:
Professional membership (e.g. CIH) or willingness to work towards it.
Experience managing data securely and effectively.
Your Benefits:
We have some great benefits at SNG, including:
25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
Chance to buy or sell holiday as part of our flexible benefits package
3 additional paid Wellbeing days and 2 paid volunteering days
Generous matched pension scheme up to 12% and Life cover at 4x salary
Enhanced maternity/adoption pay
Enhanced paternity pay - 6 weeks full pay (after 26 weeks' service)
Options for private medical insurance, dental insurance and critical illness cover
Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service
We offer flexible working, professional development opportunities, and a chance to be part of something meaningful. We're passionate about inclusion for all and creating a workplace where everyone can thrive
We will be interviewing in our Newbury Office on the 3rd February 2026.
Interested? Apply today and help us shape stronger, more vibrant communities.
We're now looking for a Housing Officer to join the team in our Newbury and Reading locality, based from the Greenham Office.
You'll manage your own diary with a mix of working from home, office and out with our customers.
The Role:
As a Housing Officer, you'll be the visible and proactive within your community. Working directly with residents, colleagues, and partners to deliver customer-focused services.
You'll play a key role in tenancy, lease, and neighbourhood management, ensuring that our services are safe, compliant, and responsive.
What you'll be doing:
Delivering excellent tenancy, leasehold, and neighbourhood management services across your locality
Acting as a trusted point of contact for customers.
Building relationships with local authorities, community groups, and partner agencies.
Using data insights to improve services and ensure compliance with legislation and regulations.
Supporting neighbourhood improvements and shaping services based on the voice of our customers.
Maintaining accurate customer records and ensuring data is used responsibly.
Promoting SNG's values and culture of collaboration, safety, and inclusion.
What we're looking for:
Experience delivering tenancy, lease, or neighbourhood management services.
Strong communication and relationship-building skills, with the ability to influence and resolve complex issues.
A collaborative approach, working across teams and with external stakeholders.
Good knowledge of landlord services and the ability to apply this in practice.
A customer-first mindset, with a track record of achieving positive outcomes.
Confidence using digital tools to support service delivery.
Desirable:
Professional membership (e.g. CIH) or willingness to work towards it.
Experience managing data securely and effectively.
Your Benefits:
We have some great benefits at SNG, including:
25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
Chance to buy or sell holiday as part of our flexible benefits package
3 additional paid Wellbeing days and 2 paid volunteering days
Generous matched pension scheme up to 12% and Life cover at 4x salary
Enhanced maternity/adoption pay
Enhanced paternity pay - 6 weeks full pay (after 26 weeks' service)
Options for private medical insurance, dental insurance and critical illness cover
Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service
We offer flexible working, professional development opportunities, and a chance to be part of something meaningful. We're passionate about inclusion for all and creating a workplace where everyone can thrive
We will be interviewing in our Newbury Office on the 3rd February 2026.
Interested? Apply today and help us shape stronger, more vibrant communities.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.