Client Services Coordinator (Front of House - Accounts)
| Posting date: | 15 January 2026 |
|---|---|
| Salary: | £29,329 to £31,930 per year |
| Hours: | Full time |
| Closing date: | 08 February 2026 |
| Location: | Potters Bar, Hertfordshire |
| Remote working: | On-site only |
| Company: | The Royal Veterinary College |
| Job type: | Permanent |
| Job reference: | CSS-0005-26 |
Summary
We are seeking an experienced and resourceful Client Services Co-Ordinator to join our unique and busy veterinary hospital.
This is a vital front-facing role that requires a high level of professionalism, empathy, and organisational skill. You will be the first point of contact for our clients and play an essential role in delivering exceptional service and support throughout their journey with us.
Key Responsibilities:
Greeting clients and providing a warm, welcoming experience
Handling and accurately processing client and patient information
Identifying and resolving discrepancies quickly and efficiently
Dealing with incoming calls and emails
Processing card and cash payments
Processing and sending invoices in a timely and accurate manner
Processing and sending insurance claims in a timely and accurate manner
Liaising with clinical, non-clinical, and other internal departments
What We’re Looking For:
Proven experience in a client-facing role, ideally within a healthcare or veterinary setting
Strong administrative skills, including proficiency with Microsoft Office and CRM/database systems
Exceptional attention to detail and accuracy
Experience in basic accounts processes
Experience handling insurance claims is highly desirable
Superb communication and interpersonal skills
Confidence in discussing sensitive topics with empathy and discretion
Highly organised, conscientious, and diligent in your work
This is an exciting opportunity to become part of a collaborative and compassionate team, where your skills and contribution will be valued every day.
Normal working hours will be 35 hours per week working Monday to Friday, covering between the hours of 7.30am to 6.00pm, weekend cover as and when required in consultation with your line manager.
We offer a generous reward package and benefits including:
Competitive and attractive pension package
A range of family friendly policies, including adoption, maternity and paternity pay and leave
On site café and restaurant
Free membership to the newly built Fitness and Wellbeing Centre located on site (gym, badminton, climbing wall, Zumba, yoga and Pilates classes included)
Cycle to work scheme
Free mini-bus service to and from Potters Bar station and Hawkshead Campus
Prospective applicants are encouraged to contact Michelle Bhogal –Client Services Manager on: 01707 669354 or email: mbhogal@rvc.ac.uk if you have any questions regarding this vacancy.
This is a vital front-facing role that requires a high level of professionalism, empathy, and organisational skill. You will be the first point of contact for our clients and play an essential role in delivering exceptional service and support throughout their journey with us.
Key Responsibilities:
Greeting clients and providing a warm, welcoming experience
Handling and accurately processing client and patient information
Identifying and resolving discrepancies quickly and efficiently
Dealing with incoming calls and emails
Processing card and cash payments
Processing and sending invoices in a timely and accurate manner
Processing and sending insurance claims in a timely and accurate manner
Liaising with clinical, non-clinical, and other internal departments
What We’re Looking For:
Proven experience in a client-facing role, ideally within a healthcare or veterinary setting
Strong administrative skills, including proficiency with Microsoft Office and CRM/database systems
Exceptional attention to detail and accuracy
Experience in basic accounts processes
Experience handling insurance claims is highly desirable
Superb communication and interpersonal skills
Confidence in discussing sensitive topics with empathy and discretion
Highly organised, conscientious, and diligent in your work
This is an exciting opportunity to become part of a collaborative and compassionate team, where your skills and contribution will be valued every day.
Normal working hours will be 35 hours per week working Monday to Friday, covering between the hours of 7.30am to 6.00pm, weekend cover as and when required in consultation with your line manager.
We offer a generous reward package and benefits including:
Competitive and attractive pension package
A range of family friendly policies, including adoption, maternity and paternity pay and leave
On site café and restaurant
Free membership to the newly built Fitness and Wellbeing Centre located on site (gym, badminton, climbing wall, Zumba, yoga and Pilates classes included)
Cycle to work scheme
Free mini-bus service to and from Potters Bar station and Hawkshead Campus
Prospective applicants are encouraged to contact Michelle Bhogal –Client Services Manager on: 01707 669354 or email: mbhogal@rvc.ac.uk if you have any questions regarding this vacancy.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.