Housing Solutions Officer
| Dyddiad hysbysebu: | 15 Ionawr 2026 |
|---|---|
| Cyflog: | £20.37 i £26.56 yr awr |
| Gwybodaeth ychwanegol am y cyflog: | Pay Rate: £20.37 PAYE / £26.56 Umbrella |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 14 Chwefror 2026 |
| Lleoliad: | Kingston, South West London |
| Gweithio o bell: | Hybrid - gweithio o bell hyd at 3 ddiwrnod yr wythnos |
| Cwmni: | Neway International Ltd |
| Math o swydd: | Cytundeb |
| Cyfeirnod swydd: | RQ1673297 |
Crynodeb
Neway International are seeking a Housing Solutions Officer to join our client based with the Royal Borough of Kingston.
Location: Guildhall 2
Hours: 36 per week, Monday–Friday, 09:00–17:00
Pay Rate: £20.37 PAYE / £26.56 Umbrella
About the Client
The Royal Borough of Kingston is committed to delivering high‑quality, resident‑focused housing services that support community cohesion, prevent homelessness and ensure fair access to accommodation. This temporary role provides essential cover for a vacant post within the Housing Solutions Service.
The Role
As a Housing Solutions Officer, you will deliver a comprehensive homelessness prevention and assessment service in line with legislation, statutory guidance and council policy. You will manage a varied caseload under the Homelessness Reduction Act, undertake detailed investigations, and work proactively to prevent homelessness wherever possible.
You will work closely with internal teams, external partners, landlords and support agencies to secure positive outcomes for residents, reduce time spent in temporary accommodation and ensure statutory duties are met within required timescales.
Key Responsibilities
Deliver all aspects of the Housing Solutions Service in line with legislation, guidance and council procedures
Provide high‑quality housing advice to prevent homelessness wherever possible
Conduct homelessness investigations in accordance with statute, case law and the Code of Guidance
Manage a caseload of applicants under the Homelessness Reduction Act, ensuring timely progression and compliance with statutory deadlines
Participate in the duty rota for ‘homeless on the day’ cases and arrange emergency accommodation where required
Make decisions on homelessness applications and refer eligible cases for longer‑term temporary accommodation
Ensure accommodation is provided appropriately at point of homelessness, working with the Housing Supply team
Complete licence agreements, ensuring compliance checks, rent account setup and resident information are in place
Undertake discharge of duty where applicable and liaise with relevant teams to progress evictions
Identify safeguarding concerns, raise alerts and attend multi‑agency meetings
Respond to enquiries from applicants, advocates and elected representatives
Conduct home visits to verify residency and circumstances
Meet and exceed performance targets, providing data and trend analysis to the Team Manager
Support best practice, innovation and continuous improvement within the service
Work with legal teams on prosecution cases and contribute to local representation services
Maintain up‑to‑date knowledge of case law, statute and policy, providing specialist advice to colleagues
Work with private landlords and agents to secure private sector placements
Support the Housing Access Team with temporary accommodation reviews
Contribute to the annual Team Plan and development of performance targets
Candidate Requirements
Experience in homelessness prevention, housing advice or statutory homelessness casework
Strong understanding of the Homelessness Reduction Act, Housing Act 1996 Part VII and related legislation
Ability to manage complex caseloads and make evidence‑based decisions
Confident in conducting investigations, interviews and home visits
Strong partnership‑working skills with internal teams, landlords and external agencies
Excellent communication skills and a customer‑focused approach
Ability to meet performance targets and work effectively under pressure
Location: Guildhall 2
Hours: 36 per week, Monday–Friday, 09:00–17:00
Pay Rate: £20.37 PAYE / £26.56 Umbrella
About the Client
The Royal Borough of Kingston is committed to delivering high‑quality, resident‑focused housing services that support community cohesion, prevent homelessness and ensure fair access to accommodation. This temporary role provides essential cover for a vacant post within the Housing Solutions Service.
The Role
As a Housing Solutions Officer, you will deliver a comprehensive homelessness prevention and assessment service in line with legislation, statutory guidance and council policy. You will manage a varied caseload under the Homelessness Reduction Act, undertake detailed investigations, and work proactively to prevent homelessness wherever possible.
You will work closely with internal teams, external partners, landlords and support agencies to secure positive outcomes for residents, reduce time spent in temporary accommodation and ensure statutory duties are met within required timescales.
Key Responsibilities
Deliver all aspects of the Housing Solutions Service in line with legislation, guidance and council procedures
Provide high‑quality housing advice to prevent homelessness wherever possible
Conduct homelessness investigations in accordance with statute, case law and the Code of Guidance
Manage a caseload of applicants under the Homelessness Reduction Act, ensuring timely progression and compliance with statutory deadlines
Participate in the duty rota for ‘homeless on the day’ cases and arrange emergency accommodation where required
Make decisions on homelessness applications and refer eligible cases for longer‑term temporary accommodation
Ensure accommodation is provided appropriately at point of homelessness, working with the Housing Supply team
Complete licence agreements, ensuring compliance checks, rent account setup and resident information are in place
Undertake discharge of duty where applicable and liaise with relevant teams to progress evictions
Identify safeguarding concerns, raise alerts and attend multi‑agency meetings
Respond to enquiries from applicants, advocates and elected representatives
Conduct home visits to verify residency and circumstances
Meet and exceed performance targets, providing data and trend analysis to the Team Manager
Support best practice, innovation and continuous improvement within the service
Work with legal teams on prosecution cases and contribute to local representation services
Maintain up‑to‑date knowledge of case law, statute and policy, providing specialist advice to colleagues
Work with private landlords and agents to secure private sector placements
Support the Housing Access Team with temporary accommodation reviews
Contribute to the annual Team Plan and development of performance targets
Candidate Requirements
Experience in homelessness prevention, housing advice or statutory homelessness casework
Strong understanding of the Homelessness Reduction Act, Housing Act 1996 Part VII and related legislation
Ability to manage complex caseloads and make evidence‑based decisions
Confident in conducting investigations, interviews and home visits
Strong partnership‑working skills with internal teams, landlords and external agencies
Excellent communication skills and a customer‑focused approach
Ability to meet performance targets and work effectively under pressure