Patient Administrator and Booking Clerk | Milton Keynes University Hospital NHS Foundation Trust

Dyddiad hysbysebu:	15 Ionawr 2026
Cyflog:	Heb ei nodi
Gwybodaeth ychwanegol am y cyflog:	£24,937 - £26,598 Per annum
Oriau:	Llawn Amser
Dyddiad cau:	14 Chwefror 2026
Lleoliad:	Milton Keynes, MK6 5LD
Cwmni:	Milton Keynes University Hospital NHS Foundation Trust
Math o swydd:	Parhaol
Cyfeirnod swydd:	7736954/430-MED25-468A

Crynodeb

Patient Administrator and Booking Clerk

Department:Urgent and Emergency Care (UEC)

Band: 3

Hours: A mix of 8am-4pm & 1pm-9pm weekdays, as well as 9am-7pm on weekends- on a rolling rota.

We are looking for an enthusiastic and organised Administrator to join our Urgent and Emergency Care reception team. As the first point of contact for patients, relatives, and visitors, you will play a key role in ensuring the smooth and efficient running of the department.

This is a busy and fast-paced environment, and the successful candidate will be approachable, patient-focused, and able to work well under pressure.

Please note that this post is subject to an initial probationary period of six months, extendable up to a period of 12 months. A DBS check may be required for new employees. MKUH promotes an inclusive workforce and proactively welcomes applications from underrepresented groups in our community.

Interview date: Week commencing 26.01.2026

We are unable to offer sponsorship for this role

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“NHS Survey, 2024''They feel supported in their employers making reasonable adjustments to help them carry out their work, rating an 82.9%

The post holder will provide high quality front line administrative support to the Emergency Department (ED) and Same Day Emergency Care Department (SDEC). This involves collaborating closely with all clinical staff and operational teams. The post holder will work as part of the Urgent and Emergency Care (UEC) team ensuring an efficient, high-quality service is provided. This includes providing a welcoming and professional service to patients, relatives, and all other agencies.

These duties do not require direct supervision on a day-to-day basis and the post holder is responsible for the management and prioritisation of their own workload. The staff will need to be flexible, have a range of knowledge of hospital work and external agencies. Staff are expected to work shift patterns, including nights and weekends where they will work independently under pressure with constant interruptions to their daily workload and exposed to conflict and sensitive issues.

Milton Keynes University Hospital, in proud partnership with the University of Buckingham, is a University Teaching Hospital committed to advancing patient care through cutting-edge research and education. With a “Good” rating from the CQC and significant investment underway, this is an exciting time to join our team and grow your career.

As a medium sized general hospital, we provide a full range of general medical and surgical services, including a busy Emergency Department, Maternity, and Paediatrics. As the population of our city and surrounding areas continues to grow rapidly, we are expanding and enhancing our facilities to meet rising demand and improve access to care for all our communities.

We are also proud to offer a growing portfolio of specialist services. In January 2025 we opened our state-of-the-art Radiotherapy Centre, bringing advanced cancer treatment closer to home. Our services also include neonatology, specialist surgical care, and a wide range of diagnostics, supported by the new Community Diagnostic Centre at Whitehouse Health Centre.

Further investment is underway, including the construction of Oak Wards – a new ward block featuring two 24-bed wards – and the recently approved Women and Children’s Centre, set to open by 2030.

Visit our website to explore the latest news and opportunities at MKUH -News - Milton Keynes University Hospital-

For further information about Milton Keynes please visit -Visit Milton Keynes




• Be the first point of contact for all visitors to the departments and greet in a friendly, helpful, and courteous manner.
• Obtain, check, and register confidential information from all attending patients. This is to include the updating of any changed patient details and escalating multiple MRNs to be merged by the back office. In conjunction with Data Protection guidelines.
• Assist patients with the use of electronic systems such as E-Triage and Prescription Payment Kiosks.
• Dealing with difficult, distressing situations and alerting clinical staff to patients or situations which are cause for concern, e.g., chest pains, to access equipment urgently for patients until a nurse is alerted.
• The undertaking of general organisation of paperwork and notes to maintain an organised department.
• Dealing with general enquiries via the telephone, and in person, including difficult and frequent emotional situations with patient, public, agencies, and staff. Ensuring that patients and relatives always receive a welcoming professional and considerate approach and where appropriate to redirect these to other departments and outside agencies, this may frequently involve highly distressing or emotional circumstances or traumatic incidents.
• Act independently without direct supervision, to manage their own workload, independently organising the day to day running of their own shift.
• Induct, mentor, and supervise new administrative team members, ensuring adherence to departmental procedures and fostering ongoing professional development.
• Empathise with vulnerable patients and people attending ED or SDEC who require language support or have any other disability or sensory needs.
• Admit, transfer and discharge patients using the electronic patient record.
• Answer the telephone, taking and delivering messages in an appropriate and helpful manner.

Please refer to the job description for further details.


This advert closes on Sunday 25 Jan 2026