Liability Claims Handler
| Posting date: | 14 January 2026 |
|---|---|
| Salary: | £28,000 to £32,000 per year |
| Hours: | Full time |
| Closing date: | 13 February 2026 |
| Location: | Remote work, Midlands, ME1 |
| Company: | IPS Group Limited |
| Job type: | Permanent |
| Job reference: | 58920725 |
Summary
Liability Claims Handler – Remote
£28,000 – £32,000
An opportunity to join a large, specialist Liability claims team within a well-established adjusting practice, offering fully remote working and clear long-term development.
The Role
- Manage your own caseload of Liability claims from start to finish
- Handle a mix of Employers’ Liability, Public/Personal Liability and Commercial claims
- Work alongside a senior Liability Adjuster on more complex and higher-value cases
- Gather and review evidence, including statements, documentation and policy cover
- Clearly explain liability decisions to customers in a fair, non-technical and unbiased manner
- Negotiate settlements and manage challenges to achieve timely resolution
- Liaise with third parties including solicitors, insurers and other stakeholders
- Work in line with client instructions, SLAs and internal KPIs
What You’ll Bring
- Experience within a claims environment, ideally with exposure to Liability claims
- Strong end-to-end caseload management skills
- Ability to prioritise workloads in a fast-paced, KPI-driven setting
- Good understanding or awareness of FCA regulations and Treating Customers Fairly
- Confident communication skills, both written and verbal
- Strong organisational skills and attention to detail
- Customer-focused mindset with a pragmatic approach to claims resolution
Qualifications & Development
- Insurance qualifications such as CII (desirable, not essential)
- Full study support available for professional development
- Clear progression opportunities, including development towards a field-based Adjuster role
What’s On Offer
- Fully remote working
- Salary between £28,000 – £32,000
- Structured training and ongoing support
- Long-term career progression within Liability adjusting
£28,000 – £32,000
An opportunity to join a large, specialist Liability claims team within a well-established adjusting practice, offering fully remote working and clear long-term development.
The Role
- Manage your own caseload of Liability claims from start to finish
- Handle a mix of Employers’ Liability, Public/Personal Liability and Commercial claims
- Work alongside a senior Liability Adjuster on more complex and higher-value cases
- Gather and review evidence, including statements, documentation and policy cover
- Clearly explain liability decisions to customers in a fair, non-technical and unbiased manner
- Negotiate settlements and manage challenges to achieve timely resolution
- Liaise with third parties including solicitors, insurers and other stakeholders
- Work in line with client instructions, SLAs and internal KPIs
What You’ll Bring
- Experience within a claims environment, ideally with exposure to Liability claims
- Strong end-to-end caseload management skills
- Ability to prioritise workloads in a fast-paced, KPI-driven setting
- Good understanding or awareness of FCA regulations and Treating Customers Fairly
- Confident communication skills, both written and verbal
- Strong organisational skills and attention to detail
- Customer-focused mindset with a pragmatic approach to claims resolution
Qualifications & Development
- Insurance qualifications such as CII (desirable, not essential)
- Full study support available for professional development
- Clear progression opportunities, including development towards a field-based Adjuster role
What’s On Offer
- Fully remote working
- Salary between £28,000 – £32,000
- Structured training and ongoing support
- Long-term career progression within Liability adjusting
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.