Emergency Duty Service Worker
| Posting date: | 14 January 2026 |
|---|---|
| Salary: | £27,254 to £30,024 per year |
| Additional salary information: | Competitive |
| Hours: | Full time |
| Closing date: | 01 February 2026 |
| Location: | Lindum House, ST15 0SD |
| Company: | Staffordshire County Council |
| Job type: | Permanent |
| Job reference: | staffscc/TP/563/3892 |
Summary
Staffordshire Emergency Duty Service (EDS) operates outside normal office hours, providing statutory social work support for both children and adults.
We are seeking 1 x full-time Emergency Duty Service Call Taker to join our team and provide a professional response to all initial contacts from service users and external agencies, ensuring appropriate action is taken.
Your working hours:
- Monday to Friday: 5:00 PM – 8:00 AM
- Weekends and Bank Holidays: 24-hour cover on a rota basis
Main Responsibilities
As an Emergency Duty Service Call Taker, you will play a vital role in supporting the Team Manager to deliver a high-quality service that prioritizes the safety and well-being of children, young people, and adults.
You'll be:
- Acting as the first point of contact for all initial referrals, gathering information calmly and sensitively from members of the public and professionals to enable informed decisions.
- Completing initial referral records to the highest standards, ensuring timely communication with relevant professionals and service users, and acknowledging referrals in writing within 24 hours.
- Updating client information systems and maintaining accurate electronic social care records.
- Conducting checks of historical information and working with the Team Manager or Coordinator to determine the most appropriate course of action based on eligibility criteria.
- Providing accurate information to assist service users or professionals when referrals do not meet criteria for further assessment.
- Supporting social work staff during visits and assessments when required, including standby social workers.
You will have :
- Excellent communication skills – you’ll interact with a wide range of people across the organisation and externally via phone, email, and in person.
- Strong organisational ability and attention to detail – essential for maintaining accurate records and meeting deadlines.
- Flexibility and adaptability skills – the nature of emergency work means priorities can change quickly, so you’ll need to manage tasks effectively under pressure.
- Commitment to delivering outstanding service – ensuring every interaction is professional and supportive.
- Availability to work required hours – 5:00 PM to 8:00 AM Monday–Friday, plus 24-hour cover on a rota basis for weekends and bank holidays.
For further information about this role, please contact: Matthew Pepper – matthew.pepper@staffordshire.gov.uk or Jane Byrne – jane.byrne@staffordshire.gov.uk
Additional Requirements:
- This role is based at Lindum House, a Staffordshire Police building.
- All non-police personnel are subject to NPPV (Non-Police Personnel Vetting). Successful candidates must complete an NPPV form before any formal offer of employment.
This is an excellent opportunity to make a real difference by supporting vulnerable individuals during critical times.
Our Recruitment Process: We anonymise applications during shortlisting to ensure only relevant information is considered. Please complete your application fully, especially the supporting statement, to highlight what you’ll bring to the role.
About Staffordshire County CouncilWe are no ordinary county council:
Our Values:
The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively.
Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy:
We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future.
We look forward and race ahead - that goes for your career too.
Our benefits:
We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance.
In addition to your salary, as a member of staff, you will have access to Our rewards and benefits - Careers at Staffordshire
Our recruitment process:
As an Authority we are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment.
Staffordshire County Council is an equal opportunities organisation and Disability Confident employer. We encourage applications from all background and communities
As part of our commitment as a Disability Confident employer, a Gold Award Armed Forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as your application meets the minimum criteria for the post.
As you’ll know safeguarding and promoting the welfare of our children and young people/vulnerable adults is important to us and that’s why this position is subject to a criminal record check from the Disclosure and Barring Service. If applicable you should disclose details of unspent and unfiltered spent reprimands, formal warnings, cautions and convictions in your application form.
Proud member of the Disability Confident employer scheme