Ward Administrator
| Posting date: | 14 January 2026 |
|---|---|
| Hours: | Full time |
| Closing date: | 20 January 2026 |
| Location: | Putney, South West London |
| Remote working: | On-site only |
| Company: | The Royal Hospital for Neuro-disability |
| Job type: | Permanent |
| Job reference: |
Summary
Situated within beautiful gardens and grounds, the Royal Hospital for Neuro-disability (RHN) is a leading national centre of excellence and one of the longest-running charities and independent hospitals in the UK. Set in a stunning Grade II listed Victorian building, the RHN provides adult person-centred services across the entire care pathway—from post-acute rehabilitation to end-of-life care—for people with complex neuro-disabilities and their families. Underpinned by a strong research and education framework, the RHN is more than a hospital; it is a vibrant community where residents engage in music, art, and holistic support to achieve the best possible quality of life.
We are seeking a charismatic and dynamic individual to join the Royal Hospital for Neuro-disability (RHN) as a ‘Ward Administrator and Activities Coordinator’ in our Neurobehavioural service at Goodman House. This is a brand-new role offering the opportunity to make a significant, front-facing impact on our patients, residents, and visitors. Your primary responsibility will be to manage various administrative duties on the ward and coordinate activities that enrich the experience and wellbeing of our residents.
This role is ideal for someone who is personable and enjoys interacting with a diverse range of people throughout the day, from staff and the multidisciplinary team to our patients and their families. The post holder will be a leading figure on their primary ward with skills to develop effective and caring relationships with patients, families, visitors and RHN staff. As Ward Administrator and Activities Coordinator, you will have the opportunity to embrace this role and make it your own, implementing ideas and initiatives that enhance patient-centred care.
Main Objectives of the role
• Be the first point of contact and welcome at arrival on the ward.
• Interact with relatives and or visitors either in person or by telephone. Ensure they are aware of any future events, appointments, co-ordinate home visits, arrange family meetings as directed.
• Develop and maintain Ward notice boards. Liaise with the Communications Team for support to ensure these Boards are kept up to date.
• Provision and co-ordination of administrative and clerical support to the ward, including assessment arrangements, appointment setting, diary maintenance and production of reports for the work area allocated. Work with the Admissions Office to ensure that patient admission documentation is available within the Ward prior to the admission of a patient.
• Maintain record keeping/ timetables of events for each resident to evidence the activities and events that take place on the wards.
• Be a link across all of Neurobehavioural service by supporting Ward Manager in celebrating events within Goodman House
Activities Coordinator
• To work as a member of a team with support in planning, organising and providing a program of residential and/or community based social and leisure activities.
• Support residents to pursue social and leisure activities in line with their needs/wishes.
• Work closely with the Leisure and Family Services Lead to ensure we are working with the same focus and in accordance with the Patient Strategy.
• Ensure key lifestyle hobbies and interests are embedded and celebrated on the ward such as resident, staff and family birthday parties, anniversaries and any National or Global event themes that we can adopt and celebrate on the ward.
Key Responsibilities
1. Ensure that a variety of social and leisure activities are available daily to all residents of Goodman House. Accompany or co-ordinate escorts for residents, where appropriate, to off-site activities, which may take place outside of normal working hours.
2. Ensure that and social and leisure equipment on the ward is in good working order, that faulty items are taken out of service and sent for repair and that a suitable/timely replacement is provided.
3. Maintain a list of resident’s birthdays or special dates, arranging appropriate celebrations as required.
4. Be able to handle money for entertainment, materials and community visits and to account for how money is spent.
5. Maintain a full and accurate record of activities using the appropriate documentation.
6. Interact with relatives and or visitors either in person or by telephone. Ensure they are aware of any future activities and events.
7. Undertake reasonable administrative tasks for the ward, to include but not exhaustively: filling, organisation of admissions and discharge notes, menu and stationery ordering, booking hospital and leisure transports, updating organisation and quality boards, responding to email relating to the ward, and support for IPC, Estates, Facilities and the ward team as needed.
Experience Required
• A drive and enthusiasm for supporting young adults in pursuing activities that promote social integration and emotional wellbeing.
• Experience in working with individuals with complex needs and supporting them to live full and active lives.
• Organised approach to work with high emphasis on detail and accuracy. Awareness of the issues of confidentiality.
• Able to respond flexibly to changing situation, prioritise appropriately and deal calmly with unexpected events.
• Innovative, able to work autonomously and take responsibility appropriately. RHN is proud to be a diverse and inclusive employer that respects and values the differences of our people to achieve their full potential.
Qualifications Required
• Educated to a standard which ensures excellent literacy and numeracy (GCSE/O Level Maths and English)
• NVQ or equivalent experience in a related subject i.e. Health and social care.
• Willingness to undertake training as required.
• Good oral and written communication skills
• Computer and work media (ie workplace) literate, knows how to use MS Word, Excel, Powerpoint, Publisher and Outlook.
We are seeking a charismatic and dynamic individual to join the Royal Hospital for Neuro-disability (RHN) as a ‘Ward Administrator and Activities Coordinator’ in our Neurobehavioural service at Goodman House. This is a brand-new role offering the opportunity to make a significant, front-facing impact on our patients, residents, and visitors. Your primary responsibility will be to manage various administrative duties on the ward and coordinate activities that enrich the experience and wellbeing of our residents.
This role is ideal for someone who is personable and enjoys interacting with a diverse range of people throughout the day, from staff and the multidisciplinary team to our patients and their families. The post holder will be a leading figure on their primary ward with skills to develop effective and caring relationships with patients, families, visitors and RHN staff. As Ward Administrator and Activities Coordinator, you will have the opportunity to embrace this role and make it your own, implementing ideas and initiatives that enhance patient-centred care.
Main Objectives of the role
• Be the first point of contact and welcome at arrival on the ward.
• Interact with relatives and or visitors either in person or by telephone. Ensure they are aware of any future events, appointments, co-ordinate home visits, arrange family meetings as directed.
• Develop and maintain Ward notice boards. Liaise with the Communications Team for support to ensure these Boards are kept up to date.
• Provision and co-ordination of administrative and clerical support to the ward, including assessment arrangements, appointment setting, diary maintenance and production of reports for the work area allocated. Work with the Admissions Office to ensure that patient admission documentation is available within the Ward prior to the admission of a patient.
• Maintain record keeping/ timetables of events for each resident to evidence the activities and events that take place on the wards.
• Be a link across all of Neurobehavioural service by supporting Ward Manager in celebrating events within Goodman House
Activities Coordinator
• To work as a member of a team with support in planning, organising and providing a program of residential and/or community based social and leisure activities.
• Support residents to pursue social and leisure activities in line with their needs/wishes.
• Work closely with the Leisure and Family Services Lead to ensure we are working with the same focus and in accordance with the Patient Strategy.
• Ensure key lifestyle hobbies and interests are embedded and celebrated on the ward such as resident, staff and family birthday parties, anniversaries and any National or Global event themes that we can adopt and celebrate on the ward.
Key Responsibilities
1. Ensure that a variety of social and leisure activities are available daily to all residents of Goodman House. Accompany or co-ordinate escorts for residents, where appropriate, to off-site activities, which may take place outside of normal working hours.
2. Ensure that and social and leisure equipment on the ward is in good working order, that faulty items are taken out of service and sent for repair and that a suitable/timely replacement is provided.
3. Maintain a list of resident’s birthdays or special dates, arranging appropriate celebrations as required.
4. Be able to handle money for entertainment, materials and community visits and to account for how money is spent.
5. Maintain a full and accurate record of activities using the appropriate documentation.
6. Interact with relatives and or visitors either in person or by telephone. Ensure they are aware of any future activities and events.
7. Undertake reasonable administrative tasks for the ward, to include but not exhaustively: filling, organisation of admissions and discharge notes, menu and stationery ordering, booking hospital and leisure transports, updating organisation and quality boards, responding to email relating to the ward, and support for IPC, Estates, Facilities and the ward team as needed.
Experience Required
• A drive and enthusiasm for supporting young adults in pursuing activities that promote social integration and emotional wellbeing.
• Experience in working with individuals with complex needs and supporting them to live full and active lives.
• Organised approach to work with high emphasis on detail and accuracy. Awareness of the issues of confidentiality.
• Able to respond flexibly to changing situation, prioritise appropriately and deal calmly with unexpected events.
• Innovative, able to work autonomously and take responsibility appropriately. RHN is proud to be a diverse and inclusive employer that respects and values the differences of our people to achieve their full potential.
Qualifications Required
• Educated to a standard which ensures excellent literacy and numeracy (GCSE/O Level Maths and English)
• NVQ or equivalent experience in a related subject i.e. Health and social care.
• Willingness to undertake training as required.
• Good oral and written communication skills
• Computer and work media (ie workplace) literate, knows how to use MS Word, Excel, Powerpoint, Publisher and Outlook.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
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