Customer Service team manager
| Dyddiad hysbysebu: | 14 Ionawr 2026 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | Up to £30,763.20 |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 13 Chwefror 2026 |
| Lleoliad: | Normandy, GU3 2DX |
| Cwmni: | Millbrook Group Ltd |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 951 |
Crynodeb
Job Advert
We are currently looking for a Customer Service Team Manager to lead and manage the day-to-day operations of the customer service
team within our Surrey Community Equipment Service Centre.
Our job as a Healthcare Equipment Provider is to supply the necessary aids for day-to-day life. We have found that even the
simplest of equipment, such as a walker or minor adaptations to the home such as the installation of handrails, can make a
significant impact in giving people the confidence to live independently. You will assist with deliveries, collections and repair
of community equipment in our service user’s home and associated locations.
About this role:
* Confidently lead, coach and motivate our team of Customer Service Coordinators to ensure KPI's are met
* Responsible through the team, for ensuring that all orders received are processed accurately and efficiently within specified
timelines
* Supporting and handling escalated or more sensitive natured calls and complaints, carrying out investigations and reporting to
prescribers where required
* Reporting on contractual KPI’s to the management team and leading performance against service level agreements
* People management including recruitment, training, performance and absence management etc.
* Liaising with other internal departments such as the Warehouse regarding delivery of specialised equipment
About you:
* Previous supervisory Customer Service experience within a call/contact centre environment
* Experience of operating in a fast paced, demanding role with emphasis on providing a service
* Experienced of working to KPI's and SLA's with the ability to report on these
* Demonstrable experience in administration, order processing, workload scheduling are all beneficial
* Previous Healthcare experience isn't essential but would be advantageous
* Confident and approachable natural leader with excellent people management skills
* Professional manner via all communication channels
* Ability to resolve customer issues effectively and efficiently
* Proficient with Microsoft Office
What can we offer you?
* Up to £30,763.20 per annum
* Monday to Friday 8:00am-5:00pm
* Up to 33 days holiday (including bank holidays) plus optional 5 unpaid days
* Life Assurance
* Company Pension Scheme
* A rewards scheme – 200+ exclusive perks and discounts from leading retailers and leisure outlets
Millbrook Healthcare Group are an inclusive and caring employer who understand that not everyone’s job needs are the same.
Therefore we are open to supporting flexible working requests such as part time working, job shares and flexible hours wherever
possible, to support our colleagues life style differences. So please feel free to let us know of any specific requirements you
may have and these can then be discussed in more detail if you are successful in your application.
Our ambition at Millbrook Healthcare is to become the leading provider in the assisted living sector whilst ensuring our core
company values ‘CARES’ remain unchanged. We are always looking to recruit hard working and talented individuals to become a part
of our ongoing growth and success. You’ll enjoy all the support and encouragement you need to reach your own potential and develop
a rewarding career along the way.
Care and respect for our colleagues and service users
Accountable and proud
Ready to learn and grow
Enhance our service users’ lives
Socially responsible, ethical and transparent
This role is working in a regulated activity and may be subject to a DBS disclosure.
No terminology in the advert you have seen is intended to discriminate on the grounds of age, gender, race, colour, religion,
disability or sexual orientation, and we will gladly accept applications from all sections of the community.
We are currently looking for a Customer Service Team Manager to lead and manage the day-to-day operations of the customer service
team within our Surrey Community Equipment Service Centre.
Our job as a Healthcare Equipment Provider is to supply the necessary aids for day-to-day life. We have found that even the
simplest of equipment, such as a walker or minor adaptations to the home such as the installation of handrails, can make a
significant impact in giving people the confidence to live independently. You will assist with deliveries, collections and repair
of community equipment in our service user’s home and associated locations.
About this role:
* Confidently lead, coach and motivate our team of Customer Service Coordinators to ensure KPI's are met
* Responsible through the team, for ensuring that all orders received are processed accurately and efficiently within specified
timelines
* Supporting and handling escalated or more sensitive natured calls and complaints, carrying out investigations and reporting to
prescribers where required
* Reporting on contractual KPI’s to the management team and leading performance against service level agreements
* People management including recruitment, training, performance and absence management etc.
* Liaising with other internal departments such as the Warehouse regarding delivery of specialised equipment
About you:
* Previous supervisory Customer Service experience within a call/contact centre environment
* Experience of operating in a fast paced, demanding role with emphasis on providing a service
* Experienced of working to KPI's and SLA's with the ability to report on these
* Demonstrable experience in administration, order processing, workload scheduling are all beneficial
* Previous Healthcare experience isn't essential but would be advantageous
* Confident and approachable natural leader with excellent people management skills
* Professional manner via all communication channels
* Ability to resolve customer issues effectively and efficiently
* Proficient with Microsoft Office
What can we offer you?
* Up to £30,763.20 per annum
* Monday to Friday 8:00am-5:00pm
* Up to 33 days holiday (including bank holidays) plus optional 5 unpaid days
* Life Assurance
* Company Pension Scheme
* A rewards scheme – 200+ exclusive perks and discounts from leading retailers and leisure outlets
Millbrook Healthcare Group are an inclusive and caring employer who understand that not everyone’s job needs are the same.
Therefore we are open to supporting flexible working requests such as part time working, job shares and flexible hours wherever
possible, to support our colleagues life style differences. So please feel free to let us know of any specific requirements you
may have and these can then be discussed in more detail if you are successful in your application.
Our ambition at Millbrook Healthcare is to become the leading provider in the assisted living sector whilst ensuring our core
company values ‘CARES’ remain unchanged. We are always looking to recruit hard working and talented individuals to become a part
of our ongoing growth and success. You’ll enjoy all the support and encouragement you need to reach your own potential and develop
a rewarding career along the way.
Care and respect for our colleagues and service users
Accountable and proud
Ready to learn and grow
Enhance our service users’ lives
Socially responsible, ethical and transparent
This role is working in a regulated activity and may be subject to a DBS disclosure.
No terminology in the advert you have seen is intended to discriminate on the grounds of age, gender, race, colour, religion,
disability or sexual orientation, and we will gladly accept applications from all sections of the community.