Retail Operations Manager
| Dyddiad hysbysebu: | 13 Ionawr 2026 |
|---|---|
| Cyflog: | £36,000 i £41,000 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 12 Chwefror 2026 |
| Lleoliad: | Units 5, Wyvern Industrial Estate - Beverley Way, New Malden KT3 4PH |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | KOREA FOODS COMPANY |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: |
Crynodeb
The Company:
Korea Foods Company is the leader in the supply of Korean food in the UK. A family-run business, established in 1999, Korea Foods Company has over 500 employees working within its Head Office, Logistics Centres, and Retail Stores.
We import from key brands in Korea, and distribute to the Asian community, focusing on East Asian consumers. We have also seen substantial growth within the supermarket multiples, securing significant listings with Tesco, Morrisons, Asda, and Costco.
We also operate our own retail store network, Seoul Plaza, currently with 21 stores within the estate, with more opening in 2025.
Growth has been consistently double-digit, with a sales turnover in excess of £85 million.
The company is an incredibly dynamic and fast-paced place to work, with ambiguity and transparency that is often associated with family-run businesses. It is, also, whilst not for the faint-hearted, a rewarding workplace where personal achievements are recognised due to the relatively flat management structure.
Main Purpose & Scope of the Job
Our company’s retail arm, Seoul Plaza, has been evolving for over 20 years, under the stewardship of the founder of the company. With a strategic focus on retail growth, we’re looking for a Retail Operations Manager to develop the required systems and processes for our company to expand. The Retail Operations Manager would require to be hands-on, supportive of the founder of the company, and possess a deep understanding of food retail operations. The candidate would need to adapt to a family-run company that has a deep-rooted Korean and Asian culture embedded within the company, and be able to present and implement a realistic change programme that aligns with the founder’s vision. You will report directly to the Chairman and founder of the company.
Objectives and Key Responsibilities
• Assess and identify areas of operational improvement across all retail store operations, from inception to delivery.
• Assess the key capabilities of all store managers, identifying training needs and clarifying procedures for store managers to develop their own skills, create KPI’s and objectives to assess individual stores and managers’ performance.
• Undertake an assessment of the retail operations within Head Office, to assess task delegation within all operational aspects of the retail business, including H&S, Compliance, Facilities Management, and Retail Logistics.
• Assess the key capabilities of the current retail management team. It will be important to realign some of their tasks, reassigning them to store managers.
• Drive initiatives to improve sales performance, and reduce costs to enhance operational efficiency. This will include, but not be limited to: operational efficiency, team performance and training, merchandising, data analysis, and execution of marketing campaigns.
• Conduct regular visits to stores, assessing impact of initiatives, provide feedback, identify further areas for improvement, and help stores grow to their potential.
• Provide the necessary support for the senior management to achieve their strategic goals, and contribute to the overall business strategy.
• Provide support to HR with matters such as investigatory meetings.
Skills and Qualifications
• Management and leadership experience within a management role.
• Familiarity with retail operations, inventory management, store management. Experience with food supermarket chains is preferred.
• Immense organisational skills required to assist the company to overhaul its current retail operations.
• Cultural understanding and sensitivity, with ability to adapt to existing company culture.
• Excellent analytical and problem-solving skills
• Strong multitasking capabilities under pressure
• Ability to work on their own without supervision
• Clear, confident, and concise communication abilities
• With many staff being of Korean or Chinese heritage, Korean and/or Chinese languages would be advantageous.
Korea Foods Company is the leader in the supply of Korean food in the UK. A family-run business, established in 1999, Korea Foods Company has over 500 employees working within its Head Office, Logistics Centres, and Retail Stores.
We import from key brands in Korea, and distribute to the Asian community, focusing on East Asian consumers. We have also seen substantial growth within the supermarket multiples, securing significant listings with Tesco, Morrisons, Asda, and Costco.
We also operate our own retail store network, Seoul Plaza, currently with 21 stores within the estate, with more opening in 2025.
Growth has been consistently double-digit, with a sales turnover in excess of £85 million.
The company is an incredibly dynamic and fast-paced place to work, with ambiguity and transparency that is often associated with family-run businesses. It is, also, whilst not for the faint-hearted, a rewarding workplace where personal achievements are recognised due to the relatively flat management structure.
Main Purpose & Scope of the Job
Our company’s retail arm, Seoul Plaza, has been evolving for over 20 years, under the stewardship of the founder of the company. With a strategic focus on retail growth, we’re looking for a Retail Operations Manager to develop the required systems and processes for our company to expand. The Retail Operations Manager would require to be hands-on, supportive of the founder of the company, and possess a deep understanding of food retail operations. The candidate would need to adapt to a family-run company that has a deep-rooted Korean and Asian culture embedded within the company, and be able to present and implement a realistic change programme that aligns with the founder’s vision. You will report directly to the Chairman and founder of the company.
Objectives and Key Responsibilities
• Assess and identify areas of operational improvement across all retail store operations, from inception to delivery.
• Assess the key capabilities of all store managers, identifying training needs and clarifying procedures for store managers to develop their own skills, create KPI’s and objectives to assess individual stores and managers’ performance.
• Undertake an assessment of the retail operations within Head Office, to assess task delegation within all operational aspects of the retail business, including H&S, Compliance, Facilities Management, and Retail Logistics.
• Assess the key capabilities of the current retail management team. It will be important to realign some of their tasks, reassigning them to store managers.
• Drive initiatives to improve sales performance, and reduce costs to enhance operational efficiency. This will include, but not be limited to: operational efficiency, team performance and training, merchandising, data analysis, and execution of marketing campaigns.
• Conduct regular visits to stores, assessing impact of initiatives, provide feedback, identify further areas for improvement, and help stores grow to their potential.
• Provide the necessary support for the senior management to achieve their strategic goals, and contribute to the overall business strategy.
• Provide support to HR with matters such as investigatory meetings.
Skills and Qualifications
• Management and leadership experience within a management role.
• Familiarity with retail operations, inventory management, store management. Experience with food supermarket chains is preferred.
• Immense organisational skills required to assist the company to overhaul its current retail operations.
• Cultural understanding and sensitivity, with ability to adapt to existing company culture.
• Excellent analytical and problem-solving skills
• Strong multitasking capabilities under pressure
• Ability to work on their own without supervision
• Clear, confident, and concise communication abilities
• With many staff being of Korean or Chinese heritage, Korean and/or Chinese languages would be advantageous.