IT Technician/Technical Consultant
| Dyddiad hysbysebu: | 13 Ionawr 2026 |
|---|---|
| Cyflog: | £30,000 i £35,000 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 12 Chwefror 2026 |
| Lleoliad: | Spalding, Lincolnshire |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | PSP IT Design & Development |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: |
Crynodeb
IT Technician / Technical Consultant – Job Description
Role Overview
We are seeking a highly skilled and motivated IT Technician/Engineer to provide technical expertise, hands-on support across all our IT services. The role focuses on Microsoft cloud technologies (Azure AD, Intune, M365), Audio Visual (AV) systems, and delivering high-quality 1st and 2nd line support. The ideal candidate will ensure smooth IT operations, resolve incidents efficiently, and contribute to ongoing infrastructure improvements.
Key Responsibilities
Cloud & Infrastructure Management
• Administer and support Microsoft 365 services (Exchange Online, Teams, SharePoint, OneDrive).
• Manage Azure Active Directory accounts, groups, and security policies.
• Deploy, configure, and maintain devices using Microsoft Intune (MDM/MAM).
• Support hybrid environments (on-prem AD with Azure AD integration).
• Monitor system performance, troubleshoot issues, and implement preventative measures.
User Support & Service Delivery
• Act as an escalation point for 1st and 2nd line support tickets across our environments.
• Provide hands-on technical support to end-users (hardware, software, mobile devices, networking).
• Troubleshoot and resolve issues with Windows and Apple operating systems.
• Document solutions, provide knowledge base articles, and support service desk improvements.
• Deliver excellent customer service with clear communication and professionalism.
Audio Visual (AV) Support
• Install, configure, and maintain AV equipment (meeting room systems, projectors, displays, microphones, cameras).
• Provide live event and meeting support, utilising Microsoft Teams Rooms.
• Troubleshoot AV hardware and software issues quickly to minimize disruption.
• Assist in the setup and operation of hybrid/remote meetings and webinars.
Security & Compliance
• Support MFA, conditional access, and security baselines across Azure and Intune.
• Maintain compliance with IT policies, GDPR, and industry standards.
• Apply patches and updates to endpoints and servers in line with security best practices.
Collaboration & Leadership
• Act as the 1st and 2nd line escalation for our all our clients
• Assist the Head of Delivery & Client Enablement, with infrastructure projects, upgrades, and
migrations.
• Recommend improvements to systems, processes, and technologies.
Essential Skills & Experience
• Strong experience with Microsoft 365 administration (Exchange, Teams, SharePoint).
• Proven knowledge of Azure AD and Intune for identity, device, and application management.
• Hands-on experience in 1st and 2nd line IT support, including ticketing systems.
• Competence in Audio Visual technologies, including MS Teams Rooms and conferencing hardware.
• Understanding of networking fundamentals (DNS, DHCP, VPN, Wi-Fi).
• Experience supporting Windows 10/11 and macOS environments.
• Strong troubleshooting, analytical, and communication skills.
Desirable Skills
• Experience with PowerShell scripting for automation and administration.
• Experience of Yealink AV equipment
• Familiarity with endpoint security, compliance policies, and data loss prevention.
• Exposure to 3rd line or project-based work (migrations, cloud rollouts, AV upgrades).
• ITIL awareness or certification.
• Relevant Microsoft certifications (MS-100, MS-101, AZ-104, MD-102).
What We Offer
• Opportunity to work with modern Microsoft technologies.
• Involvement in cloud and AV transformation projects.
• Career development and training support.
• A collaborative and supportive IT team environment.
• Staff Christmas Party
• Birthday and work anniversary gifts
• 25 day holiday plus bank holidays
• Death in service
• Salary range for this role: £30,000-35,000 depending on experience and capabilities
Role Overview
We are seeking a highly skilled and motivated IT Technician/Engineer to provide technical expertise, hands-on support across all our IT services. The role focuses on Microsoft cloud technologies (Azure AD, Intune, M365), Audio Visual (AV) systems, and delivering high-quality 1st and 2nd line support. The ideal candidate will ensure smooth IT operations, resolve incidents efficiently, and contribute to ongoing infrastructure improvements.
Key Responsibilities
Cloud & Infrastructure Management
• Administer and support Microsoft 365 services (Exchange Online, Teams, SharePoint, OneDrive).
• Manage Azure Active Directory accounts, groups, and security policies.
• Deploy, configure, and maintain devices using Microsoft Intune (MDM/MAM).
• Support hybrid environments (on-prem AD with Azure AD integration).
• Monitor system performance, troubleshoot issues, and implement preventative measures.
User Support & Service Delivery
• Act as an escalation point for 1st and 2nd line support tickets across our environments.
• Provide hands-on technical support to end-users (hardware, software, mobile devices, networking).
• Troubleshoot and resolve issues with Windows and Apple operating systems.
• Document solutions, provide knowledge base articles, and support service desk improvements.
• Deliver excellent customer service with clear communication and professionalism.
Audio Visual (AV) Support
• Install, configure, and maintain AV equipment (meeting room systems, projectors, displays, microphones, cameras).
• Provide live event and meeting support, utilising Microsoft Teams Rooms.
• Troubleshoot AV hardware and software issues quickly to minimize disruption.
• Assist in the setup and operation of hybrid/remote meetings and webinars.
Security & Compliance
• Support MFA, conditional access, and security baselines across Azure and Intune.
• Maintain compliance with IT policies, GDPR, and industry standards.
• Apply patches and updates to endpoints and servers in line with security best practices.
Collaboration & Leadership
• Act as the 1st and 2nd line escalation for our all our clients
• Assist the Head of Delivery & Client Enablement, with infrastructure projects, upgrades, and
migrations.
• Recommend improvements to systems, processes, and technologies.
Essential Skills & Experience
• Strong experience with Microsoft 365 administration (Exchange, Teams, SharePoint).
• Proven knowledge of Azure AD and Intune for identity, device, and application management.
• Hands-on experience in 1st and 2nd line IT support, including ticketing systems.
• Competence in Audio Visual technologies, including MS Teams Rooms and conferencing hardware.
• Understanding of networking fundamentals (DNS, DHCP, VPN, Wi-Fi).
• Experience supporting Windows 10/11 and macOS environments.
• Strong troubleshooting, analytical, and communication skills.
Desirable Skills
• Experience with PowerShell scripting for automation and administration.
• Experience of Yealink AV equipment
• Familiarity with endpoint security, compliance policies, and data loss prevention.
• Exposure to 3rd line or project-based work (migrations, cloud rollouts, AV upgrades).
• ITIL awareness or certification.
• Relevant Microsoft certifications (MS-100, MS-101, AZ-104, MD-102).
What We Offer
• Opportunity to work with modern Microsoft technologies.
• Involvement in cloud and AV transformation projects.
• Career development and training support.
• A collaborative and supportive IT team environment.
• Staff Christmas Party
• Birthday and work anniversary gifts
• 25 day holiday plus bank holidays
• Death in service
• Salary range for this role: £30,000-35,000 depending on experience and capabilities