Warning
Mae'r hysbyseb swydd hon wedi dod i ben ac mae'r ceisiadau wedi cau.
Service Desk Analyst
| Dyddiad hysbysebu: | 13 Ionawr 2026 |
|---|---|
| Cyflog: | £27,898.00 i £30,615.00 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £27898.00 - £30615.00 a year |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 20 Ionawr 2026 |
| Lleoliad: | Cwmbran, NP44 3HR |
| Cwmni: | NHS Jobs |
| Math o swydd: | Cytundeb |
| Cyfeirnod swydd: | H9040-26-0052 |
Crynodeb
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac Communication & Team working Communicate effectively with users at all levels, explaining technical information clearly and professionally. Work collaboratively with others to achieve a common goal. Log all calls accurately in the IT service management system and ensure timely updates to users.Knowledge Training and ExperienceAware of the IT environment relating to own sphere of work, including both technical and clinical platforms.Aware of the business environment relating to own sphere of work, such as customers, suppliers and partners.Familiar with tools or systems which provide security access control (i.e. Active Directory).Technical or functional understanding of clinical applications and software deployed within the organisation in order to provide system configuration, audit, technical, and/or functional support.Apply specific quality standards to all tasks undertaken to ensure that deliverables are accurate and complete.Analytical & Judgemental SkillsAnalyses situations/information by breaking it down systematically into its component parts and identifying the relationships between these parts. Selecting the appropriate method/tool to resolve the problem and reflecting critically on the result, so that what is learnt is identified and assimilated.Maintain records, inform users about the process and, following agreed procedures, advise relevant persons of actions taken.Planning and organisational skillsFamiliar with methods and techniques for making effective use of own time.Planning tasks and activities - Checking progress against targets, taking action to resolve exceptions/ issues, report and escalate where necessary.Physical SkillsAdvanced keyboard skills required for inputting and manipulating dataPolicy/Service DevelopmentImplements policies and propose changes to practices, procedures for own area.Comply with all relevant information and data security policies and procedures and comment on process where needed.Support service policies and procedures that affect the organisation.Contribute towards the Digital Strategy affecting the whole organisationFinancial & Physical ResourcesResponsible for the proper and safe use of IT equipment by usersResponsible for remote software Installation, repair and maintenance of IT assetsHuman ResourcesWork with all stakeholders and users to realise maximum efficiency of digital services.Be familiar with and adhere to all policies of the Health Board.Demonstrate the post activities to new or less experienced staff.Information ResourcesMakes modifications to system parameters, devising permanent or temporary corrections and workarounds or site-specific enhancements, re-configuring systems, maintaining application data, providing guidance or training to users or operations staff and creating or updating documentationResearch & Development Aware of the purpose and composition of a service level agreement (SLA); the relationship between an SLA, an OLA (Operational Level Agreement) and an underpinning contract for the supply of services. Contribute to the Health Boards overall transformation programme. Assist in the implementation of effective services to evaluate and measure other additional benefits.Freedom to ActWorks on own initiative. Escalating and referring to manager for reference when necessaryFollows agreed procedures, receive and respond to common requests for service by providing information to enable fulfilment. Promptly allocate unresolved calls as appropriate.Governance, Compliance, Data & ConfidentialityAware of methods and techniques for the assessment and management of business risk including safety-related risk.Familiar with information assurance methods, tools and techniques (including the Caldicott Principles) used to protect the integrity, availability, authenticity, non-repudiation and confidentiality of user data, and manage the risks related to the use, processing, storage, and transmission of information.Continuing Professional DevelopmentCreate a personal development plan annually as part of the PADR process.Ensure continuation of personal development including leadership skills, through appropriate formal and informal training as and when necessary.Keep up to date with legislation in relation to GDPR (General Data Protection Regulation) and NISD (Network Information Systems Directive), Caldicott principles, and confidentiality, Human Rights Act, Freedom of Information Act etc. and the latest policies.Keep up to date on National Informatics Health Care strategies.NOTESThis Job Description is an outline of the key tasks and responsibilities of the post, it is not an exhaustive list and may change over time to reflect the developing needs of the Health Board and its services, as well as the personal development needs of the post holder. The post holder may be required to undertake additional duties, as required by the Health Board Chief Executive.The post holder is expected to work with the minimum of supervision and may be expected to deal with other duties appropriate to their level and post. The post holder is required to comply with Health Boards Code of Business Conduct and the NHS Managers Code of Conduct, and operational and health and safety instructions, service policies, Health Board Standing Orders, and national circulars as appropriate.The role may require participation in an on-call service.