Metrics Officer
| Posting date: | 13 January 2026 |
|---|---|
| Salary: | £29,064 to £32,061 per year |
| Hours: | Full time |
| Closing date: | 23 January 2026 |
| Location: | Gorton Hub, 27 Garratt Way, Gorton, Manchester, M18 8HE |
| Remote working: | Hybrid - work remotely up to 1 day per week |
| Company: | Manchester City Council |
| Job type: | Permanent |
| Job reference: | 7202 |
Summary
Reablement is a short-term service that provides support to the citizens of Manchester to remain in their own homes and increase their independence. Reablement is a large, citywide service and includes teams of Support Workers, Team Leaders, Registered Managers, a Review Team, and the Performance Team who work collaboratively with our Health colleagues to get the best outcomes for the people we support.
The Metrics officer role is part of the performance team and will provide high quality information from interrogating various data sources to gain insights for the Performance Manager and other internal stakeholders. The production of reports is a fundamental part of the role and having the ability to use various systems it essential. Working on various projects with the Performance Manager to improve the service delivery, you will have the opportunity to be involved in a rapidly developing service.
The main duties of the Metrics Officer are
Assisting reablement service in the running of business-critical systems
Monthly reporting of performance
Monitoring of performance metrics
Completion of monthly dashboards
Maintaining, cleansing and quality assurance of service data
Report design in third party systems
Supporting the development of service standards & processes
Proficient knowledge of Microsoft Office package (Word, Excel, Outlook, PowerPoint & Teams)
Supporting users with MS Office 365
Producing high quality, accurate data supports Reablement staff to work more effectively and ensures we can demonstrate the impact the service has on Manchester citizens and reducing the need for other services. If you share Manchester's clear ambitions for delivering high quality information and data that helps to support residents of the city, we want to hear from you.
If you're successful, you'll join a team of professionals in developing and maintaining systems to support service delivery for vulnerable adults within the city
The Metrics officer role is part of the performance team and will provide high quality information from interrogating various data sources to gain insights for the Performance Manager and other internal stakeholders. The production of reports is a fundamental part of the role and having the ability to use various systems it essential. Working on various projects with the Performance Manager to improve the service delivery, you will have the opportunity to be involved in a rapidly developing service.
The main duties of the Metrics Officer are
Assisting reablement service in the running of business-critical systems
Monthly reporting of performance
Monitoring of performance metrics
Completion of monthly dashboards
Maintaining, cleansing and quality assurance of service data
Report design in third party systems
Supporting the development of service standards & processes
Proficient knowledge of Microsoft Office package (Word, Excel, Outlook, PowerPoint & Teams)
Supporting users with MS Office 365
Producing high quality, accurate data supports Reablement staff to work more effectively and ensures we can demonstrate the impact the service has on Manchester citizens and reducing the need for other services. If you share Manchester's clear ambitions for delivering high quality information and data that helps to support residents of the city, we want to hear from you.
If you're successful, you'll join a team of professionals in developing and maintaining systems to support service delivery for vulnerable adults within the city
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.