Hotel Operations Manager
| Dyddiad hysbysebu: | 13 Ionawr 2026 |
|---|---|
| Cyflog: | £38,000 i £42,000 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 12 Chwefror 2026 |
| Lleoliad: | Stockton-On-Tees, County Durham |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | KBC Associates |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: |
Crynodeb
Hotel Operations Manager
Role Overview
We’re seeking a dedicated Hotel Operations Manager to deliver exceptional guest service. This senior leadership role is responsible for overseeing all aspects of hotel operations—ensuring exceptional guest satisfaction, driving financial performance, managing staff, and maintaining compliance with industry standards.
Hotel Operations Manager
Key Responsibilities
Lead daily hotel operations to consistently deliver first-class service.
Develop and implement business strategies to maximise revenue and Profit & Loss performance.
Hire, mentor, and manage a diverse team—fostering a culture of excellence and accountability.
Oversee budgeting, forecasting, and financial reporting.
Maintain robust health, safety, and hygiene standards throughout the property.
Build strong relationships with vendors, business partners, and corporate clients.
Coordinate events, promotions, and guest experience initiatives.
Respond to guest feedback and resolve escalations promptly and professionally.
Work hands-on as needed across front desk, housekeeping, food & beverage, and other departments.
Hotel Operations Manager
Qualifications & Experience
Previous experience as Operations Manager or Deputy GM in a similar Size Hotel (branded or independent).
Proven track record in managing hotel operations, budgeting, and P&L responsibilities.
Exceptional leadership and team development skills.
Strong interpersonal and communication abilities—adept at guest and stakeholder relations.
Strategic thinker with experience developing and implementing business initiatives.
In-depth knowledge of health and safety regulations within hospitality.
Flexibility to work irregular hours, including evenings, weekends, and holidays.
Bachelor’s degree in Hospitality Management, Business Administration, or similar preferred.
Role Overview
We’re seeking a dedicated Hotel Operations Manager to deliver exceptional guest service. This senior leadership role is responsible for overseeing all aspects of hotel operations—ensuring exceptional guest satisfaction, driving financial performance, managing staff, and maintaining compliance with industry standards.
Hotel Operations Manager
Key Responsibilities
Lead daily hotel operations to consistently deliver first-class service.
Develop and implement business strategies to maximise revenue and Profit & Loss performance.
Hire, mentor, and manage a diverse team—fostering a culture of excellence and accountability.
Oversee budgeting, forecasting, and financial reporting.
Maintain robust health, safety, and hygiene standards throughout the property.
Build strong relationships with vendors, business partners, and corporate clients.
Coordinate events, promotions, and guest experience initiatives.
Respond to guest feedback and resolve escalations promptly and professionally.
Work hands-on as needed across front desk, housekeeping, food & beverage, and other departments.
Hotel Operations Manager
Qualifications & Experience
Previous experience as Operations Manager or Deputy GM in a similar Size Hotel (branded or independent).
Proven track record in managing hotel operations, budgeting, and P&L responsibilities.
Exceptional leadership and team development skills.
Strong interpersonal and communication abilities—adept at guest and stakeholder relations.
Strategic thinker with experience developing and implementing business initiatives.
In-depth knowledge of health and safety regulations within hospitality.
Flexibility to work irregular hours, including evenings, weekends, and holidays.
Bachelor’s degree in Hospitality Management, Business Administration, or similar preferred.