Patient Services Advisor
| Dyddiad hysbysebu: | 12 Ionawr 2026 |
|---|---|
| Cyflog: | £12.21 yr awr |
| Gwybodaeth ychwanegol am y cyflog: | £12.21 an hour |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 25 Ionawr 2026 |
| Lleoliad: | Macclesfield, SK10 5JH |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | A3049-26-0000 |
Crynodeb
Please refer to attached job description for full details Key tasks include Booking patient appointments with GPs or other health professionals using the practice appointments system Supporting patients in accessing our on-line digital request system Explaining practice arrangements to new patients who register with the practice both on a permanent and a temporary basis Responding and helping with all queries and requests for assistance from patients and othervisitors. Being positive and supportive and treating everyone with dignity and respect. Directing enquiries to the appropriate people and understanding and managing patient expectations through effective questioning. Chaperoning during clinical consultations, as required following training and support Sometimes there can be difficult conversations and part of the role will be handling these situations in a calm and professional manner with support from colleagues. Being responsible, alongside colleagues, for opening and closing procedures for the surgery following suitable training Responding to all general patient enquiries and following and directing patients through our practice processes and procedures. This includes but is not limited to; new patient registrations, requests for patient access, repeat prescription requests, requests for patient information such as Subject Access Requests and receiving samples from patients. Ensuring that colleagues are provided with any information about any unresolved or urgent matters either using the message book or internal email. Prioritise workload according to daily requirements, through consultation with the Reception Manager and other team members. Keeping all areas in the surgery tidy especially the reception and waiting room areas. Ensuring that all outgoing patient correspondence is filed in order ready for collection. Taking payments and issuing receipts for non-NHS work where appropriate. To ensure that all patient records are kept up to date within the remit of the role. To ensure that our strict confidentiality guidelines are adhered to To ensure that all equipment in the reception area is working before the start of the session, and during a shift, reporting any faults as and when discovered, to the Practice Operational Manager. To use all IT systems to enhance communication to patients To carry out any duties that maybe necessary to assist with the smooth running of the surgery Flexibility is essential to cover for annual leave, absence, and all other instances. Benefits As an employee of the Middlewood Partnership, you will be able to take advantage of our benefits package, including working for a value-driven organisation 25 days annual leaveplus public/bank holidays, pro rata if working part time. flexible pension benefits including NHS pension scheme employee assistance programme flexible working policy