Reception Lead
| Dyddiad hysbysebu: | 12 Ionawr 2026 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | Negotiable |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 30 Ionawr 2026 |
| Lleoliad: | Stafford, ST20 0GP |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | A2299-26-0001 |
Crynodeb
Leadership & Team Management Provide day-to-day leadership, supervision, and support to the reception team Allocate workloads & manage rotas Ensure adequate reception cover at all times Act as a role model, maintaining high standards of professionalism and patient care Support the induction, training, and ongoing development of reception staff and clinical staff Conduct regular team meetings and contribute to staff appraisals Address performance issues promptly and support informal and formal HR processes as required Reception & Patient Services Oversee the smooth running of the reception desk and telephone systems Ensure patients are greeted courteously and efficiently, whether in person or by phone Manage day to day patient queries and liaise with Practice Manager Support the implementation of care navigation and signposting in line with practice policy Ensure appointments are booked appropriately and practice protocols are followed Operational & Administrative Duties Maintain and review reception processes to ensure efficiency and consistency Monitor and manage incoming calls, workflow, and demand at peak times Ensure accurate patient registration, demographic updates, and data quality Support the Practice Manager with audits, reporting, and service improvements Assist with the implementation of new systems, policies, or digital tools Monitor stock levels and advise management team of the requirements Weekly fire alarm testing Governance, Compliance & Confidentiality Ensure the reception team adheres to practice policies, confidentiality, and GDPR requirements Promote compliance with NHS standards, CQC requirements, and practice procedures Support incident reporting, learning events, and quality improvement initiatives Maintain awareness of safeguarding procedures and escalate concerns appropriately Communication & Collaboration Act as a liaison between reception staff, clinicians, and the wider practice team Communicate effectively with patients, staff, external services, and stakeholders Support a positive team culture and collaborative working environment