Head of Operations - B2B Lending
| Dyddiad hysbysebu: | 12 Ionawr 2026 |
|---|---|
| Cyflog: | £100,000.0 i £110,000.0 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £100,000-£110,000 |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 19 Ionawr 2026 |
| Lleoliad: | Milton Keynes, Buckinghamshire, MK9 1HL |
| Cwmni: | Hays Specialist Recruitment |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 4754152_1768216514 |
Crynodeb
Your new company
A growing and modern financial services organisation specialising in SME lending, bridging finance and savings products is expanding its operations and strengthening its leadership structure. With continued investment, a people‑first culture, and a focus on operational excellence, this is an exciting time to join a business that is scaling nationally and driving forward its strategic ambitions.
Your new role
As Head of Operations, you will take ownership of the end‑to‑end delivery of operational activities across lending and savings, ensuring robust governance, strong regulatory compliance and market‑leading customer outcomes. You will lead core operational teams covering completions, in‑life servicing, arrears and recoveries, and savings operations, while working closely with senior stakeholders to drive transformation and continuous improvement. Key responsibilities include:
- Leading operational delivery across the lending lifecycle, from post‑underwriting completion through drawdown, servicing, portfolio management, arrears and recoveries.
- Overseeing savings operations through effective management of outsourced partners and deposit aggregators.
- Managing and developing internal operational teams, embedding a high‑performance culture.
- Ensuring regulatory compliance, including oversight of KYC/AML, operational risk, customer outcomes and vulnerable customer frameworks.
- Driving automation, process efficiency, and operational scalability.
- Providing strong third‑party oversight and ensuring alignment with SLAs and governance requirements.
- Supporting strategic planning, transformation programmes and change initiatives across the business.
What you'll need to succeed
- Significant senior operational leadership experience within financial services, ideally within commercial or bridging lending.
- Strong understanding of regulatory frameworks, operational risk and governance.
- Proven experience leading completions, servicing, arrears or savings operations.
- Demonstrable ability to manage suppliers, outsourcers and third‑party partners.
- Excellent leadership capabilities with experience driving change, performance and continuous improvement.
- A proactive, execution‑driven approach with the ability to operate effectively at senior level.
What you'll get in return
- Competitive salary and benefits package.
- Opportunity to shape and lead operations within a growing, forward‑thinking organisation.
- Hybrid working, modern working practices and a supportive, collaborative culture.
- Genuine career progression as the organisation continues to scale.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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