Welcome Manager (Band 2)
| Dyddiad hysbysebu: | 12 Ionawr 2026 |
|---|---|
| Cyflog: | £13.74 yr awr |
| Oriau: | Rhan Amser |
| Dyddiad cau: | 25 Ionawr 2026 |
| Lleoliad: | Murlough, Stableyard, Murlough, Dundrum, BT33 0NQ |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | National Trust |
| Math o swydd: | Cytundeb |
| Cyfeirnod swydd: | IRC169530 |
Crynodeb
**Important notice**
In line with our redeployment policy, we’ll prioritise applications from employees who are under formal notice of redundancy.
We’re looking for someone with a gift for helping everyone to feel welcome to join us as a Welcome Manager at Murlough, or area that people will have heard of, leading our small but vital welcome team.
Salary: £13.74 per hour
Contract: Fixed Term Contract until 31-Oct-2026
Hours/ working pattern: This is a zero-hour contract, meaning we can’t guarantee a set number of hours each week. While we aim to provide a consistent work pattern, flexibility is needed as schedules may change based on business needs. We’ll try to give as much notice as possible.
The role includes weekends and Bank Holidays but does not require evening or split shifts.
What it's like to work here
You’ll lead and manage our team of welcome and service assistants and volunteers.
You’ll be responsible for making sure that day-to-day operations run smoothly in the all-important welcome area. You’ll inspire and care for your team, encouraging them to give the highest standards of service and to help grow our charitable income. You and your team will be focused on helping everyone you meet to have their best possible day, whatever it takes.
You’ll be using good judgement and decision making to lead from the front, in line with National Trust guidelines, values and policies. You can view the full role profile for this role in the document attached.
You don't need to have all the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.
What you'll be doing
You’ll lead and manage our team of welcome and service assistants and volunteers. You’ll be responsible for making sure that day-to-day operations run smoothly in the all-important welcome area. You’ll inspire and care for your team, encouraging them to give the highest standards of service and to help grow our charitable income. You and your team will be focused on helping everyone you meet to have their best possible day, whatever it takes.
You’ll be using good judgement and decision making to lead from the front, in line with National Trust guidelines, values and policies.
You'll regularly act as duty manager for the whole site, with specific responsibilities including safeguarding, cash and tills, fire, security and evacuation. You'll be the main point of contact for staff, volunteers and visitors in case of emergency, enquiries or complaints.
You can view the full role profile for this role in the document attached. You don't need to have all the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.
Who we're looking for
Applications from redeployees are assessed against the minimum criteria for the role. In your application, please provide details of how you meet the minimum criteria below:
understanding of visitor experience and service leadership
ability to support team management and development
awareness of commercial considerations and financial performance
knowledge of operational delivery and risk management
experience in communication and stakeholder engagement
Additonal criteria for all other applicants. We'd love to hear from you if you’re:
experienced in visitor services, tourism, heritage or similar situations
naturally curious about people, and motivated to give the highest standards of service
highly organised
a confident leader
adept at managing financial performance
up for a challenge, adaptable and responsive under pressure
The package
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places
In line with our redeployment policy, we’ll prioritise applications from employees who are under formal notice of redundancy.
We’re looking for someone with a gift for helping everyone to feel welcome to join us as a Welcome Manager at Murlough, or area that people will have heard of, leading our small but vital welcome team.
Salary: £13.74 per hour
Contract: Fixed Term Contract until 31-Oct-2026
Hours/ working pattern: This is a zero-hour contract, meaning we can’t guarantee a set number of hours each week. While we aim to provide a consistent work pattern, flexibility is needed as schedules may change based on business needs. We’ll try to give as much notice as possible.
The role includes weekends and Bank Holidays but does not require evening or split shifts.
What it's like to work here
You’ll lead and manage our team of welcome and service assistants and volunteers.
You’ll be responsible for making sure that day-to-day operations run smoothly in the all-important welcome area. You’ll inspire and care for your team, encouraging them to give the highest standards of service and to help grow our charitable income. You and your team will be focused on helping everyone you meet to have their best possible day, whatever it takes.
You’ll be using good judgement and decision making to lead from the front, in line with National Trust guidelines, values and policies. You can view the full role profile for this role in the document attached.
You don't need to have all the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.
What you'll be doing
You’ll lead and manage our team of welcome and service assistants and volunteers. You’ll be responsible for making sure that day-to-day operations run smoothly in the all-important welcome area. You’ll inspire and care for your team, encouraging them to give the highest standards of service and to help grow our charitable income. You and your team will be focused on helping everyone you meet to have their best possible day, whatever it takes.
You’ll be using good judgement and decision making to lead from the front, in line with National Trust guidelines, values and policies.
You'll regularly act as duty manager for the whole site, with specific responsibilities including safeguarding, cash and tills, fire, security and evacuation. You'll be the main point of contact for staff, volunteers and visitors in case of emergency, enquiries or complaints.
You can view the full role profile for this role in the document attached. You don't need to have all the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.
Who we're looking for
Applications from redeployees are assessed against the minimum criteria for the role. In your application, please provide details of how you meet the minimum criteria below:
understanding of visitor experience and service leadership
ability to support team management and development
awareness of commercial considerations and financial performance
knowledge of operational delivery and risk management
experience in communication and stakeholder engagement
Additonal criteria for all other applicants. We'd love to hear from you if you’re:
experienced in visitor services, tourism, heritage or similar situations
naturally curious about people, and motivated to give the highest standards of service
highly organised
a confident leader
adept at managing financial performance
up for a challenge, adaptable and responsive under pressure
The package
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places