National Cleaning Account Manager
| Dyddiad hysbysebu: | 12 Ionawr 2026 |
|---|---|
| Oriau: | Llawn Amser |
| Dyddiad cau: | 11 Chwefror 2026 |
| Lleoliad: | LS1 4BN |
| Cwmni: | Mitie |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 88534 |
Crynodeb
Job Objectives and Responsibilities
Ensure contract sites are managed safely, efficiently, and in line with required standards.Deliver services in accordance with contractual SLAs and KPIs, while proactively identifying and driving improvements.Optimise profitability and identify revenue growth opportunities within the account.Maintain high levels of client satisfaction and consistently exceed performance expectations.Present Mitie reports at agreed intervals with the contract lead, using insights to motivate and guide team improvements.
Main Duties
Maintain regular communication with the client and their representatives, including participation in weekly calls, monthly meetings, and quarterly contract reviews.Prepare pricing proposals for additional locations or service lines as requested by the client.Ensure all one-off or out-of-scope work is clearly documented, approved by the client, actioned appropriately, and fully cost-recovered.Monitor all budget streams against actual spend, implementing corrective actions by the Service Support Managers and Regional Operations Managers as needed.Keep cost control documentation up to date, reflecting any contract variations.Update billing systems to reflect contract changes, ensuring revenue is maximised and all costs are recoveredReview failed Q-Audit scores and implement performance improvement plans to address issues.
Person Specification
Proven experience in field-based account management with a strong track record of delivering results.Background in the cleaning industry is essential.Demonstrates a genuine passion for building and nurturing relationships both internally and externally.
Ensure contract sites are managed safely, efficiently, and in line with required standards.Deliver services in accordance with contractual SLAs and KPIs, while proactively identifying and driving improvements.Optimise profitability and identify revenue growth opportunities within the account.Maintain high levels of client satisfaction and consistently exceed performance expectations.Present Mitie reports at agreed intervals with the contract lead, using insights to motivate and guide team improvements.
Main Duties
Maintain regular communication with the client and their representatives, including participation in weekly calls, monthly meetings, and quarterly contract reviews.Prepare pricing proposals for additional locations or service lines as requested by the client.Ensure all one-off or out-of-scope work is clearly documented, approved by the client, actioned appropriately, and fully cost-recovered.Monitor all budget streams against actual spend, implementing corrective actions by the Service Support Managers and Regional Operations Managers as needed.Keep cost control documentation up to date, reflecting any contract variations.Update billing systems to reflect contract changes, ensuring revenue is maximised and all costs are recoveredReview failed Q-Audit scores and implement performance improvement plans to address issues.
Person Specification
Proven experience in field-based account management with a strong track record of delivering results.Background in the cleaning industry is essential.Demonstrates a genuine passion for building and nurturing relationships both internally and externally.