Control Room Operator
| Dyddiad hysbysebu: | 12 Ionawr 2026 |
|---|---|
| Cyflog: | £13.50 yr awr |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 11 Chwefror 2026 |
| Lleoliad: | MK1 1SW |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Brooknight Security |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: |
Crynodeb
We are currently looking for a Control Room Operator to join our expanding Team in Milton Keynes. Ideal candidates will be able to demonstrate a high level of professionalism and excellent customer service skills. MUST have CCTV license.
Whilst experience of working in a security environment is preferred, full training will be provided.
Ideal candidates:
Role requires active CCTV licence
Excellent telephone manner and communication skills.
Attention to detail and organised.
Ability to use own initiative to manage time effectively.
Proficient in Microsoft Outlook, Word, and Excel.
Ability to handle busy switchboard.
Able to manage multiple priorities with flexibility and enthusiasm.
Work effectively and professionally with staff of all levels.
Able to work effectively and efficiently under tight deadlines.
Strong problem-solving skills.
Have a pro-active, can-do attitude.
As a Control Room Operator, you will be responsible for:
Support the field operations team in delivering the overall service provision. (i.e., If you are finding difficulties in covering certain site, please ring the relevant operations manager).
Assist with coordinating the workforce scheduling up to 600 field-based employees, all sites must be fully rostered 4 weeks in advance.
Communicate schedules to all employees.
Respond to telephone enquiries for schedule changes and updates.
Prepare manpower availability records as required.
Prepare reports using database information.
To monitor CCTV Cameras and respond to incidents, always maintaining vigilance.
Communicate / speak to customers, providing excellent customer service.
To ensure that any anti-social behaviour/ incident is dealt with in an effective and timely manner and reported to the correct authorities (Police, etc.).
To prepare and produce incident reports when required.
Whilst experience of working in a security environment is preferred, full training will be provided.
Ideal candidates:
Role requires active CCTV licence
Excellent telephone manner and communication skills.
Attention to detail and organised.
Ability to use own initiative to manage time effectively.
Proficient in Microsoft Outlook, Word, and Excel.
Ability to handle busy switchboard.
Able to manage multiple priorities with flexibility and enthusiasm.
Work effectively and professionally with staff of all levels.
Able to work effectively and efficiently under tight deadlines.
Strong problem-solving skills.
Have a pro-active, can-do attitude.
As a Control Room Operator, you will be responsible for:
Support the field operations team in delivering the overall service provision. (i.e., If you are finding difficulties in covering certain site, please ring the relevant operations manager).
Assist with coordinating the workforce scheduling up to 600 field-based employees, all sites must be fully rostered 4 weeks in advance.
Communicate schedules to all employees.
Respond to telephone enquiries for schedule changes and updates.
Prepare manpower availability records as required.
Prepare reports using database information.
To monitor CCTV Cameras and respond to incidents, always maintaining vigilance.
Communicate / speak to customers, providing excellent customer service.
To ensure that any anti-social behaviour/ incident is dealt with in an effective and timely manner and reported to the correct authorities (Police, etc.).
To prepare and produce incident reports when required.