Receptionist / Care Navigator
| Dyddiad hysbysebu: | 10 Ionawr 2026 |
|---|---|
| Cyflog: | £12.21 yr awr |
| Gwybodaeth ychwanegol am y cyflog: | £12.21 an hour |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 25 Ionawr 2026 |
| Lleoliad: | Manchester, M24 4DZ |
| Cwmni: | NHS Jobs |
| Math o swydd: | Cytundeb |
| Cyfeirnod swydd: | A3171-26-0000 |
Crynodeb
You will be responsible for undertaking a wide range of Reception and Care Navigation duties, while working collaboratively with the practice team to provide support. Main Duties include but are not limited to: Acting as the first point of contact for patients and visitors - managing face-to-face queries in a polite, professional and efficient manner Acting as the first point of contact for telephone enquiries - managing queries in a polite, professional and efficient manner Managing patient requests for appointments via telephone and in person Processing non-urgent medical requests using our online enquiry system (PATCHs) Processing and directing requests for home visits and test results Signposting patients to the best pathway of care using our in house care navigation protocol Processing clinical correspondence via email and letter using our electronic patient records systems - EMIS Web and DocmanX Maintaining accurate data entry into all practice systems Maintaining a clean and welcoming reception and waiting areas Ensuring confidentiality and compliance with practice policies at all times Be proactive in fostering a positive working environment