Customer Experience & Booking Advisor
| Posting date: | 10 January 2026 |
|---|---|
| Salary: | £25,396.80 to £27,800 per year |
| Additional salary information: | Salary: £25,396.80 basic + great Commission (£27,800 OTE) |
| Hours: | Full time |
| Closing date: | 09 February 2026 |
| Location: | CV5 9RN |
| Remote working: | On-site only |
| Company: | Red Dot Commercial Limited |
| Job type: | Permanent |
| Job reference: | RY69VW8X1 |
Summary
Customer Experience & Booking Advisor
Wellness | Spa | Experiences
Location: Coventry
Salary: £25,396.80 basic + commission (c. £27,800 OTE)
If you've worked in a spa, salon, beauty clinic or wellness brand, this will feel familiar – just without the treatment room.
Spa experiences are all about helping people switch off, recharge and treat themselves. This role sits right at the heart of that journey, guiding customers through spa days, spa breaks and treatments, and turning their enquiries into memorable experiences.
You'll spend your day talking to customers who want what you're offering – helping them choose the right spa, the right treatment and the right package.
What you'll be doing: Customer Experience & Booking Advisor
Speaking to customers via inbound calls and live chat about spa days, spa breaks and treatments
Listening to what the customer really wants – relaxation, celebration, recovery or indulgence
Offering confident, impartial advice based on their needs
Converting enquiries into confirmed bookings
Managing amendments and cancellations with care and professionalism
Keeping booking details accurate within the CRM system
This role is ideal if you've come from: Customer Service & Sales Advisor
A spa, salon or beauty therapy background
Wellness, skincare or treatment-based customer service
Hospitality or premium experience-led sales
Phone-based sales where service quality really matters
What were looking for: Customer Experience & Booking Advisor
Warm, calm and confident on the phone
Naturally good at building rapport and trust
Comfortable guiding customers to a decision, not hard selling
Strong customer service skills with a commercial edge
Able to stay composed during busy periods
Working hours:
Monday–Friday (9:00–5:30 or 10:30–7:00)
One in three Saturdays (9:00–5:00)
What you'll get in return: Customer Experience & Booking Advisor
£25,396.80 basic + commission (OTE c. £27,800)
Birthday leave
Agent rates and 50% discount on selected spa experiences
Familiarisation spa visits (yes, really)
Free tea, coffee and Pick & Mix
Free on-site parking and gym membership
Paid expenses for personal fitness challenges
Dress-down environment and a genuinely friendly team
Social events and team activities
Generous workplace pension
Interested?
If you enjoy helping people feel good, love talking about treatments and experiences, and want a role where customer care and sales work hand-in-hand, this is well worth a look.
Apply now.
Wellness | Spa | Experiences
Location: Coventry
Salary: £25,396.80 basic + commission (c. £27,800 OTE)
If you've worked in a spa, salon, beauty clinic or wellness brand, this will feel familiar – just without the treatment room.
Spa experiences are all about helping people switch off, recharge and treat themselves. This role sits right at the heart of that journey, guiding customers through spa days, spa breaks and treatments, and turning their enquiries into memorable experiences.
You'll spend your day talking to customers who want what you're offering – helping them choose the right spa, the right treatment and the right package.
What you'll be doing: Customer Experience & Booking Advisor
Speaking to customers via inbound calls and live chat about spa days, spa breaks and treatments
Listening to what the customer really wants – relaxation, celebration, recovery or indulgence
Offering confident, impartial advice based on their needs
Converting enquiries into confirmed bookings
Managing amendments and cancellations with care and professionalism
Keeping booking details accurate within the CRM system
This role is ideal if you've come from: Customer Service & Sales Advisor
A spa, salon or beauty therapy background
Wellness, skincare or treatment-based customer service
Hospitality or premium experience-led sales
Phone-based sales where service quality really matters
What were looking for: Customer Experience & Booking Advisor
Warm, calm and confident on the phone
Naturally good at building rapport and trust
Comfortable guiding customers to a decision, not hard selling
Strong customer service skills with a commercial edge
Able to stay composed during busy periods
Working hours:
Monday–Friday (9:00–5:30 or 10:30–7:00)
One in three Saturdays (9:00–5:00)
What you'll get in return: Customer Experience & Booking Advisor
£25,396.80 basic + commission (OTE c. £27,800)
Birthday leave
Agent rates and 50% discount on selected spa experiences
Familiarisation spa visits (yes, really)
Free tea, coffee and Pick & Mix
Free on-site parking and gym membership
Paid expenses for personal fitness challenges
Dress-down environment and a genuinely friendly team
Social events and team activities
Generous workplace pension
Interested?
If you enjoy helping people feel good, love talking about treatments and experiences, and want a role where customer care and sales work hand-in-hand, this is well worth a look.
Apply now.