Vetting and Onboarding Team Manager-People Services
| Dyddiad hysbysebu: | 09 Ionawr 2026 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | £29000-30000 per annum |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 23 Ionawr 2026 |
| Lleoliad: | LIVERPOOL, L32 8SF |
| Cwmni: | Serco Limited |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 306398-43891048 |
Crynodeb
Serco Limited
VOB Team Manager
Permanent Location: Hybrid/ Knowsley, Liverpool Salary: Up to £30,000 + Corporate Benefits
Are you an experienced onboarding, vetting or screening professional with a passion for compliance, people leadership and continuous improvement?
We’re looking for a Vetting & Onboarding Team Manager to lead the delivery of screening and vetting services within Serco’s Vetting & Onboarding (VOB) function. This is a critical role ensuring that our people are screened efficiently, compliantly and consistently across the business supporting contracts that deliver essential public services.
Reporting to the VOB Operations Manager, you’ll lead a team of Administrators and Specialists, act as a subject matter expert for vetting processes, and play a key role in shaping and improving how vetting and onboarding services are delivered.
What you’ll be doing
- Leading the delivery of all Onboarding across Serco UK, including Right to Work, Visa Expiry and contract queries ensuring compliance with legislative and Serco requirements
- Managing and developing a team of 5–10 Administrators/Specialists, providing coaching, training, feedback and performance management
- Overseeing system configuration, maintenance and change management across vetting platforms including SAP, ServiceNow, Access Screening, DocuSign and People First
- Driving process improvement and quality assurance, including audits, reporting and continuous improvement activity
- Acting as the primary Vetting & Screening contact for key internal and external stakeholders
- Building strong working relationships with partners such as UK Security Vetting , MOJ Vetting, Home Office, Access Screening and Serco’s Security Managers
- Managing complaints and service issues, ensuring timely resolution and preventative actions
- Leading Right to Work, employment checks and data migration activity for TUPE transfers and new acquisitions
- Supporting the integration of new contracts and sites into existing Vetting & Onboarding processes
What you’ll bring
- Strong working knowledge of vetting, screening and onboarding processes, particularly right to work and visa legislation, with a clear understanding of compliance requirements
- Experience leading teams in a transactional, regulated or compliance-led environment
- Confidence working with systems such as SAP, ServiceNow, Access Screening, UKSV Portal, OpenText and Occupational Health platforms
- Proven ability to coach, train and develop others
- Excellent communication skills, with the ability to engage stakeholders at all levels
- Strong organisational skills and attention to detail
- Experience applying performance management and continuous improvement approaches
Why Serco
At Serco, we deliver essential services that support governments and communities every day. Our people are central to that mission
- and robust vetting and onboarding processes are critical to keeping our services safe, compliant and effective.In this role, you’ll have real influence over how vetting services are delivered, the opportunity to develop and lead a specialist team, and the chance to contribute to meaningful work in a supportive, collaborative environment.
What we offer:
- 25 days annual leave plus bank holidays.
- Hybrid working pattern (occasional travel to Serco sites)
- Annual leave purchase scheme.
- Up to 6% contributory pension scheme
- A Serco benefits portal offering a wide range of discounts for major high street brands in Retail, Leisure & Hospitality.
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Wisdom App, Virtual GP and more.
- A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
- A safe and supportive culture.
- A company passionate about diversity and inclusion
VOB Team Manager
Permanent Location: Hybrid/ Knowsley, Liverpool Salary: Up to £30,000 + Corporate Benefits
Are you an experienced onboarding, vetting or screening professional with a passion for compliance, people leadership and continuous improvement?
We’re looking for a Vetting & Onboarding Team Manager to lead the delivery of screening and vetting services within Serco’s Vetting & Onboarding (VOB) function. This is a critical role ensuring that our people are screened efficiently, compliantly and consistently across the business supporting contracts that deliver essential public services.
Reporting to the VOB Operations Manager, you’ll lead a team of Administrators and Specialists, act as a subject matter expert for vetting processes, and play a key role in shaping and improving how vetting and onboarding services are delivered.
What you’ll be doing
- Leading the delivery of all Onboarding across Serco UK, including Right to Work, Visa Expiry and contract queries ensuring compliance with legislative and Serco requirements
- Managing and developing a team of 5–10 Administrators/Specialists, providing coaching, training, feedback and performance management
- Overseeing system configuration, maintenance and change management across vetting platforms including SAP, ServiceNow, Access Screening, DocuSign and People First
- Driving process improvement and quality assurance, including audits, reporting and continuous improvement activity
- Acting as the primary Vetting & Screening contact for key internal and external stakeholders
- Building strong working relationships with partners such as UK Security Vetting , MOJ Vetting, Home Office, Access Screening and Serco’s Security Managers
- Managing complaints and service issues, ensuring timely resolution and preventative actions
- Leading Right to Work, employment checks and data migration activity for TUPE transfers and new acquisitions
- Supporting the integration of new contracts and sites into existing Vetting & Onboarding processes
What you’ll bring
- Strong working knowledge of vetting, screening and onboarding processes, particularly right to work and visa legislation, with a clear understanding of compliance requirements
- Experience leading teams in a transactional, regulated or compliance-led environment
- Confidence working with systems such as SAP, ServiceNow, Access Screening, UKSV Portal, OpenText and Occupational Health platforms
- Proven ability to coach, train and develop others
- Excellent communication skills, with the ability to engage stakeholders at all levels
- Strong organisational skills and attention to detail
- Experience applying performance management and continuous improvement approaches
Why Serco
At Serco, we deliver essential services that support governments and communities every day. Our people are central to that mission
- and robust vetting and onboarding processes are critical to keeping our services safe, compliant and effective.In this role, you’ll have real influence over how vetting services are delivered, the opportunity to develop and lead a specialist team, and the chance to contribute to meaningful work in a supportive, collaborative environment.
What we offer:
- 25 days annual leave plus bank holidays.
- Hybrid working pattern (occasional travel to Serco sites)
- Annual leave purchase scheme.
- Up to 6% contributory pension scheme
- A Serco benefits portal offering a wide range of discounts for major high street brands in Retail, Leisure & Hospitality.
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Wisdom App, Virtual GP and more.
- A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
- A safe and supportive culture.
- A company passionate about diversity and inclusion
Aelod balch o'r cynllun cyflogwyr Hyderus o ran Anabledd
Hyderus o ran Anabledd
Gwybodaeth am Hyderus o ran Anabledd
Yn gyffredinol, bydd cyflogwr Hyderus o ran Anabledd yn cynnig cyfweliad i unrhyw ymgeisydd sy'n datgan eu bod yn anabl ac yn bodloni'r meini prawf lleiaf ar gyfer y swydd fel y diffinnir gan y cyflogwr. Mae'n bwysig nodi, mewn rhai sefyllfaoedd recriwtio fel nifer fawr o ymgeiswyr, cyfnod tymhorol ac amseroedd prysur iawn, efallai y bydd y cyflogwr am gyfyngu ar y niferoedd cyffredinol o gyfweliadau a gynigir i bobl anabl a phobl nad ydynt yn anabl. Am fwy o fanylion ewch i Hyderus o ran Anabledd.