Continuous Improvement Consultant
| Posting date: | 09 January 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £38000-45000 per annum |
| Hours: | Full time |
| Closing date: | 23 January 2026 |
| Location: | Homebased with travel around UK required, G2 1HG |
| Company: | Serco Limited |
| Job type: | Permanent |
| Job reference: | 307019-43891174 |
Summary
Serco Limited
Location: Homebased with travel around UK requiredSalary: £38,000
- £45,000 per annum, dependant on experience plus excellent benefitsSchedule: 6-month secondment fixed term contract – Subject to Bid AwardReady to impact a better future?As a Continuous Improvement Consultant in our Customer Solutions Centre team, you’ll design and deliver innovative solutions that improve business, client, and customer journeys. Your work will help create efficiencies and enhance experiences that positively impact communities and society.
You’ll play a key role in identifying opportunities, managing multiple initiatives, and supporting growth-related projects. This is a chance to make a tangible difference by driving improvements that matter.
What you’ll do as a Continuous Improvement ConsultantYou’ll be entrusted to:
- Identify client or business issues and priorities by engaging with stakeholders
- Conduct in-depth analysis of processes, data, and customer journeys to uncover root causes
- Recommend and test innovative solutions, including new technology and automation
- Develop business cases through impact assessments and cost-benefit analysis
- Oversee implementation and delivery of pilots and solutions, ensuring compliance and governance
- Support internal bid and growth work to strengthen and expand our services
Does this sound like you?You’ll be a great fit for this role if you have…
- Experience in business change, continuous improvement, and digital innovation
- Strong analytical skills with the ability to interpret complex data and develop solutions
- Excellent communication and relationship-building skills with internal and external stakeholders
- Proven ability to manage projects and lead small teams
- Knowledge of Lean Six Sigma or Agile methodologies (preferable but not essential)
Vetting and checks:This role requires Baseline Personnel Security Standard (BPSS) clearance, which involves verifying your identity, employment history, nationality, and criminal record to meet government security standards. In addition, depending on the nature of the role, you may need to obtain formal Security Clearance (such as CTC or SC), which includes more detailed background checks on employment, criminal record, and financial history to ensure suitability for working in secure environments. Please note that UK residency requirements may apply for certain levels of clearance. You will also complete an Occupational Health Questionnaire so we can identify and provide any support you may need to undertake the role effectively.
Discover all you need to keep growingWe’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.
What we offer
- Holidays: 25 days plus bank holidays (and the option to buy up to five additional leave days each year)
- Pension: Up to 6% contributory pension scheme
- Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
- Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
- Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- Charity: Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
- Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.
Let’s impact a better future, together. Apply today.
Location: Homebased with travel around UK requiredSalary: £38,000
- £45,000 per annum, dependant on experience plus excellent benefitsSchedule: 6-month secondment fixed term contract – Subject to Bid AwardReady to impact a better future?As a Continuous Improvement Consultant in our Customer Solutions Centre team, you’ll design and deliver innovative solutions that improve business, client, and customer journeys. Your work will help create efficiencies and enhance experiences that positively impact communities and society.
You’ll play a key role in identifying opportunities, managing multiple initiatives, and supporting growth-related projects. This is a chance to make a tangible difference by driving improvements that matter.
What you’ll do as a Continuous Improvement ConsultantYou’ll be entrusted to:
- Identify client or business issues and priorities by engaging with stakeholders
- Conduct in-depth analysis of processes, data, and customer journeys to uncover root causes
- Recommend and test innovative solutions, including new technology and automation
- Develop business cases through impact assessments and cost-benefit analysis
- Oversee implementation and delivery of pilots and solutions, ensuring compliance and governance
- Support internal bid and growth work to strengthen and expand our services
Does this sound like you?You’ll be a great fit for this role if you have…
- Experience in business change, continuous improvement, and digital innovation
- Strong analytical skills with the ability to interpret complex data and develop solutions
- Excellent communication and relationship-building skills with internal and external stakeholders
- Proven ability to manage projects and lead small teams
- Knowledge of Lean Six Sigma or Agile methodologies (preferable but not essential)
Vetting and checks:This role requires Baseline Personnel Security Standard (BPSS) clearance, which involves verifying your identity, employment history, nationality, and criminal record to meet government security standards. In addition, depending on the nature of the role, you may need to obtain formal Security Clearance (such as CTC or SC), which includes more detailed background checks on employment, criminal record, and financial history to ensure suitability for working in secure environments. Please note that UK residency requirements may apply for certain levels of clearance. You will also complete an Occupational Health Questionnaire so we can identify and provide any support you may need to undertake the role effectively.
Discover all you need to keep growingWe’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.
What we offer
- Holidays: 25 days plus bank holidays (and the option to buy up to five additional leave days each year)
- Pension: Up to 6% contributory pension scheme
- Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
- Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
- Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- Charity: Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
- Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.
Let’s impact a better future, together. Apply today.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.