13570 - People Development Coach - Birmingham
| Dyddiad hysbysebu: | 09 Ionawr 2026 |
|---|---|
| Cyflog: | £29,303 i £31,061 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 26 Ionawr 2026 |
| Lleoliad: | B16 8PE |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Ministry of Justice |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 13570 |
Crynodeb
Proud to serve. Proud to keep justice going.
Our Development Coaches play a critical role in the learning and training of our new starters. This role will enable you to demonstrate and develop your coaching and leadership skills. You will be responsible for helping new starters deliver excellent administrative support and customer service to service users, mediators, judiciary, and management.
About us
HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our service users and colleagues within HMCTS, where people and businesses access potentially life-changing justice.
Spread nationally over several sites, our Courts and Tribunal Service Centres CTSCs deliver services through several jurisdictions known as ‘service lines’. These include Social Service & Child Support, Family Public Law, Probate, Crime, Immigration & Asylum, Divorce, Online Civil Money Claims, the Single Justice Service (non-imprisonable offences e.g., no TV license / car tax), and supporting audio video hearings.
We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice. If you are interested in developing a career with a real purpose, please apply.
Your role
This role will be responsible for the ongoing onboarding training that new members of staff receive, or that staff need when moving to new duties, ensuring they develop and demonstrate the skills and knowledge to deliver an inclusive and accessible service to diverse users. The role will focus on the short to medium term needs of the learners.
Your skills and experience
• Provide Leadership to the learners, visibly demonstrating and embedding the culture and ways of working for National Services in delivering service excellence across all jurisdictions.
• Business-specific knowledge and experience to be able to coach and advise learners on improvement in specific business areas.
• CIPD or internal qualification in coaching and training practice (desirable).
• People and communication skills to be able to coach learners in increasing effectiveness in handling customer/user queries by telephone, email or webchat (etc.)
• Ability to judge capability, competence and potential in learners and adapt approach for different learners to ensure best learning environment.
• Knowledge of learning resources and solutions to recommend to learners.
• Coaching skills to be able to help learners understand and take responsibility for their own development, to support them in doing so and to provide guidance where necessary.
• Knowledge of HMCTS and National Services service standards to be able to measure learner’s performance against these and provide support to improve where needed.
• Flexibility and adaptability in working to tailor coaching style to learners needs while still meeting business requirements.
• Resilience and authority to be able to manage learners effectively, sometimes in challenging situations.
Our Development Coaches play a critical role in the learning and training of our new starters. This role will enable you to demonstrate and develop your coaching and leadership skills. You will be responsible for helping new starters deliver excellent administrative support and customer service to service users, mediators, judiciary, and management.
About us
HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our service users and colleagues within HMCTS, where people and businesses access potentially life-changing justice.
Spread nationally over several sites, our Courts and Tribunal Service Centres CTSCs deliver services through several jurisdictions known as ‘service lines’. These include Social Service & Child Support, Family Public Law, Probate, Crime, Immigration & Asylum, Divorce, Online Civil Money Claims, the Single Justice Service (non-imprisonable offences e.g., no TV license / car tax), and supporting audio video hearings.
We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice. If you are interested in developing a career with a real purpose, please apply.
Your role
This role will be responsible for the ongoing onboarding training that new members of staff receive, or that staff need when moving to new duties, ensuring they develop and demonstrate the skills and knowledge to deliver an inclusive and accessible service to diverse users. The role will focus on the short to medium term needs of the learners.
Your skills and experience
• Provide Leadership to the learners, visibly demonstrating and embedding the culture and ways of working for National Services in delivering service excellence across all jurisdictions.
• Business-specific knowledge and experience to be able to coach and advise learners on improvement in specific business areas.
• CIPD or internal qualification in coaching and training practice (desirable).
• People and communication skills to be able to coach learners in increasing effectiveness in handling customer/user queries by telephone, email or webchat (etc.)
• Ability to judge capability, competence and potential in learners and adapt approach for different learners to ensure best learning environment.
• Knowledge of learning resources and solutions to recommend to learners.
• Coaching skills to be able to help learners understand and take responsibility for their own development, to support them in doing so and to provide guidance where necessary.
• Knowledge of HMCTS and National Services service standards to be able to measure learner’s performance against these and provide support to improve where needed.
• Flexibility and adaptability in working to tailor coaching style to learners needs while still meeting business requirements.
• Resilience and authority to be able to manage learners effectively, sometimes in challenging situations.