IT Business Partner
| Dyddiad hysbysebu: | 09 Ionawr 2026 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | £47389-56535 per annum |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 06 Chwefror 2026 |
| Lleoliad: | Newcastle, NE1 7RU |
| Cwmni: | Newcastle University |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 28925-43889710 |
Crynodeb
We are a world class research-intensive university. We deliver teaching and learning of the highest quality. We play a leading role in economic, social and cultural development of the North East of England. Attracting and retaining high-calibre people is fundamental to our continued success.
The Role
To develop and manage effective relationships with key senior stakeholders and coordinate the development of clear and supported plans for IT development and deployment that meet the University’s strategic objectives
This role is permanent, based at the Newcastle-upon-Tyne campus, and offers a variety of attractive benefits including hybrid working.
Informal enquiries may be made to the Head of IT Business Partnering at john.moss@newcastle.ac.uk
The Role
To develop and manage effective relationships with key senior stakeholders and coordinate the development of clear and supported plans for IT development and deployment that meet the University’s strategic objectives
This role is permanent, based at the Newcastle-upon-Tyne campus, and offers a variety of attractive benefits including hybrid working.
Informal enquiries may be made to the Head of IT Business Partnering at john.moss@newcastle.ac.uk
About you
We are looking for applicants who can demonstrate the following essential capabilities:
Strategic Stakeholder Engagement
Build and maintain strong relationships with stakeholders across the University, developing an understanding of their current and future needs to inform service.
Business Relationship Management
Apply principles to ensure IT services are aligned with institutional priorities and stakeholder needs. Act as an interface between NUIT and the wider University, facilitating meaningful dialogue and mutual understanding.
Service Issue Resolution and Escalation
Act as a point of focus for service users, resolving issues efficiently and escalating where necessary to maintain service integrity.
Customer Experience and Service Excellence
Foster a culture of customer service excellence, ensuring service quality, responsiveness, and clear communication that meets or exceeds expectations.
Strategic Alignment and Governance
Ensure IT services and initiatives align with university policies, plans and strategies, contributing to governance through participation in committees and working groups.
Value Realisation & Optimisation
Identify opportunities to maximise business value through continuous improvement, service optimisation and innovation. Ensure that IT investments deliver measurable outcomes and contribute to institutional success.
Team Development
Supervise, coach and mentor Assistant IT Business Relationship Managers, contributing to staffing strategy and recruitment to build a high-performing team.
IT Planning and Road mapping
Support the development of short to medium-term business plans and technical capability roadmaps, to support the University’s strategic objectives.
Technology Awareness and External Engagement
Stay informed on emerging technologies and sector trends through research and external engagement, ensuring we benefit from innovation and best practice.
The Role
To develop and manage effective relationships with key senior stakeholders and coordinate the development of clear and supported plans for IT development and deployment that meet the University’s strategic objectives
This role is permanent, based at the Newcastle-upon-Tyne campus, and offers a variety of attractive benefits including hybrid working.
Informal enquiries may be made to the Head of IT Business Partnering at john.moss@newcastle.ac.uk
The Role
To develop and manage effective relationships with key senior stakeholders and coordinate the development of clear and supported plans for IT development and deployment that meet the University’s strategic objectives
This role is permanent, based at the Newcastle-upon-Tyne campus, and offers a variety of attractive benefits including hybrid working.
Informal enquiries may be made to the Head of IT Business Partnering at john.moss@newcastle.ac.uk
About you
We are looking for applicants who can demonstrate the following essential capabilities:
Strategic Stakeholder Engagement
Build and maintain strong relationships with stakeholders across the University, developing an understanding of their current and future needs to inform service.
Business Relationship Management
Apply principles to ensure IT services are aligned with institutional priorities and stakeholder needs. Act as an interface between NUIT and the wider University, facilitating meaningful dialogue and mutual understanding.
Service Issue Resolution and Escalation
Act as a point of focus for service users, resolving issues efficiently and escalating where necessary to maintain service integrity.
Customer Experience and Service Excellence
Foster a culture of customer service excellence, ensuring service quality, responsiveness, and clear communication that meets or exceeds expectations.
Strategic Alignment and Governance
Ensure IT services and initiatives align with university policies, plans and strategies, contributing to governance through participation in committees and working groups.
Value Realisation & Optimisation
Identify opportunities to maximise business value through continuous improvement, service optimisation and innovation. Ensure that IT investments deliver measurable outcomes and contribute to institutional success.
Team Development
Supervise, coach and mentor Assistant IT Business Relationship Managers, contributing to staffing strategy and recruitment to build a high-performing team.
IT Planning and Road mapping
Support the development of short to medium-term business plans and technical capability roadmaps, to support the University’s strategic objectives.
Technology Awareness and External Engagement
Stay informed on emerging technologies and sector trends through research and external engagement, ensuring we benefit from innovation and best practice.