Endoscopy Service Manager | University College London Hospitals NHS Foundation Trust

Posting date:	09 January 2026
Salary:	Not specified
Additional salary information:	£46,419 - £55,046 Per annum inclusive of HCAS
Hours:	Full time
Closing date:	08 February 2026
Location:	London, NW1 2PG
Company:	University College London Hospital
Job type:	Permanent
Job reference:	7720435/309-UCLH-7288

Summary

An exciting opportunity has arisen for a conscientious, enthusiastic, and highly motivated Service Manager to join the Endoscopy Team at UCLH.
The post holder will work closely with the Reception Team, Endoscopy Booking Co-ordinators, Assistant General Manager, Endoscopy Validator, Matron and Clinical Lead and other other members of the wider multi-disciplinary team.
As Service Manager, you will provide operational support to the Endoscopy Service which covers everything from diagnostics to complex therapeutic treatments. Reporting to the Assistant General Manager you will lead on DM01, cancer waiting times and RTT and will be responsible for achieving activity targets and improving productivity.

The post holder will be required to work a minimum of three days on site both in the UCLH offices and within the Endoscopy department.

UCLH is committed to supporting flexible working. All employees are encouraged to discuss flexible working options with their managers, and decisions are made collaboratively to ensure that services are maintained and improved. We believe in a team-based approach, considering what flexibility can be offered to meet both individual and service needs.

The Service Manager reports to the Assistant General Manager and leads the administrative team. The post-holder has the following responsibilities:

• Oversight of day-to-day service management of Endoscopy, with particular responsibility for patient access to outpatient and inpatient care.

• Lead the administrative teams to provide a high-quality administration service to all patients, carers and referring practitioners accessing the endoscopy services.

• Support the delivery of performance targets (DM01, RTT and Cancer), including activity and workforce, and others as applicable.

• Manage and develop GI inpatient and outpatient pathways to ensure continuous improvement.

• Work closely with the relevant Clinical Lead(s) and Senior Nurses to provide strategic direction and leadership to ensure services continue to improve and develop.

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.

We provide first-class acute and specialist services across eight sites:

· University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)

· National Hospital for Neurology and Neurosurgery

· Royal National ENT and Eastman Dental Hospitals

· University College Hospital Grafton Way Building

· Royal London Hospital for Integrated Medicine

· University College Hospital Macmillan Cancer Centre

· The Hospital for Tropical Diseases

· University College Hospital at Westmoreland Street

We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.

For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.

Come and be a part of the best NHS trust in England to work for, according to our staff*

* UCLH top trust to work at in England - In the most recentNHS staff surveyUCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England – for the third year in a row.

UCLH recognises the benefits of flexible working for staff – To find out more, visit:Flexible working. 

To discover more about what makes UCLH a great place to work, visit:Why Choose UCLH?


This advert closes on Monday 26 Jan 2026

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