Service Administrator
| Dyddiad hysbysebu: | 08 Ionawr 2026 |
|---|---|
| Cyflog: | £26,690.00 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £26690.00 a year |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 22 Ionawr 2026 |
| Lleoliad: | London, N12 8LY |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | U0003-26-0026 |
Crynodeb
Answer telephone calls and manage these calls in a controlled and professional manner. Ensure accurate collection of demographic details of patient/ caller. Record information in the supplied EMIS software. Call back selected patients, where and when necessary or, if requested to do so. Communicate effectively with colleagues as well as with callers/patients. Handle all calls with empathy, respect, and consideration. When dealing with difficult callers, keep a calm and professional manner. Direct requests for assistance, care or treatment using protocols or guidelines by signposting selected callers to the most appropriate care/service Support the achievement of quality standards and performance measures. The calls may relate to the following: -Appointments- Courtesy calls/calls back - Repeat medication (prescription) provision of service information and/or transfer to appropriate service or person- Health information - Location of services - Healthcare provider calls Support the safeguarding of individuals. Escalate a call or seek advice about a call from colleagues if concerned. Relate to others in ways that support rights, inclusion and the wellbeing of individuals, supporting individuals to keep themselves safe. Maintaining accurate records and efficient filling systems. Supporting with the day-to-day administration of Federation services ensuring information is managed correctly, filed, and followed up accordingly. Communicating with the internal team, as well as (but not exclusively) member practices, partner organisations, secondary care and the voluntary sector