Head of Operations - FCDO London
| Dyddiad hysbysebu: | 08 Ionawr 2026 |
|---|---|
| Oriau: | Llawn Amser |
| Dyddiad cau: | 07 Chwefror 2026 |
| Lleoliad: | SW1A 2AH |
| Cwmni: | Mitie |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 88261 |
Crynodeb
Head of Operations - Central London (Prestige Multi‑Site Portfolio)
The Foreign, Commonwealth and Development Office London onsite
A career‑defining leadership role with the UK's leading FM provider
This is an opportunity to step into one of our most high‑profile operational leadership roles — shaping the performance, culture and customer experience across a cluster of large, complex, multi‑tenanted buildings in the heart of London.
Why this role matters
As Head of Operations, you'll lead a fully integrated Total Facilities Management (TFM) service. You'll bring together M&E, cleaning, catering, porterage and workplace support teams to deliver a seamless, high‑performing service that consistently exceeds expectations.
Your leadership will directly influence customer satisfaction, operational excellence, safety performance and the overall success of a flagship contract.
What makes this role exceptional
A strategic leadership position
You'll be a key member of the Senior Management Team, working closely with the Account Director and acting as a trusted partner to a high‑expectation client. Your ability to communicate clearly, build confidence and lead with authority will set the tone for the entire operation.
A role with real impact
You'll shape operational strategy, embed consistent standards across all buildings and cultivate a proactive, customer‑focused culture. Your decisions will influence everything from safety performance to service innovation to contract development.
A platform for professional excellence
This role spans multiple disciplines — from M&E and building services to soft FM, sustainability, incident management and compliance. You'll bring broad operational understanding and strong commercial acumen to unify these service lines.
Key Responsibilities
Operational Leadership
-Lead the delivery of all TFM services across a prestigious London portfolio
-Hold daily operational briefings, weekly incident reviews and monthly QSHE forums
-Drive consistent standards through robust processes, SOPs and work instructions
-Ensure safe systems of work, statutory compliance and competent teams
Client & Stakeholder Engagement
-Build strong, trusted relationships with client representatives
-Provide clear, credible operational insight and assurance
-Manage expectations with professionalism and pace
Performance & Quality Management
-Produce monthly operational and performance reports
-Monitor KPIs, SLAs and budget performance
-Conduct quality audits and champion continuous improvement
People Leadership
-Lead, motivate and develop the site management team
-Embed a culture of accountability, collaboration and customer focus
-Ensure training, competency and safety standards are consistently met
Programme & Supply Chain Management
-Oversee planned, reactive and project works
-Coordinate service teams and supply chain partners
-Ensure accurate data, reporting and information flow across the contract
What you bring
-A strong track record of senior leadership within Facilities Management, with extensive hands‑on experience operating at scale
-Hard and soft services required
-Strong communication, influencing and stakeholder‑management skills
-A calm, authoritative presence under pressure
-Deep understanding of statutory compliance and FM best practice
-Proven ability to lead diverse teams and deliver exceptional service
-IOSH Managing Safely (minimum) and IWFM Level 3 Diploma
-SC clearance preferred, or eligibility to work towards obtaining it
-NEBOSH and technical FM knowledge desirable
Why this role stands out
This is more than an operational role — it's a chance to shape the culture, performance and reputation of a major London contract. You'll be at the centre of a fast‑paced, high‑expectation environment where your leadership genuinely makes a difference.