Customer Service & Administration Coordinator
| Posting date: | 08 January 2026 |
|---|---|
| Salary: | £27,000.00 to £30,000.00 per year |
| Additional salary information: | bonus |
| Hours: | Full time |
| Closing date: | 07 February 2026 |
| Location: | Castle Donington, Leicestershire, DE74 2US |
| Company: | Bridgewater Recruitment Group |
| Job type: | Permanent |
| Job reference: | JQ460_1767888458 |
Summary
A leading domestic kitchen appliance distributor and installation specialist is looking to recruit a Customer Service & Administration Coordinator to join their Castle Donington head office team. This is an excellent opportunity for someone with experience in a similar customer relations, coordination or administrative role who enjoys being at the centre of operations and supporting multiple stakeholders.
The business has over 20 years' experience supplying the new-build housing market and is known for its focus on service, reliability and long-term relationships. They are part of a highly successful £1.3 billion UK group of companies and offer a supportive working environment where people are valued and encouraged to grow.
Role Responsibilities
- Build and maintain strong customer relationships, delivering a high standard of service
- Act as a key point of contact, handling incoming calls professionally and efficiently
- Accurately process orders and call-offs, checking against quotes and documentation
- Liaise with site teams, suppliers and internal teams to resolve issues and maintain smooth operations
- Coordinate schedules, including booking work and monitoring stock levels
- Maintain and update customer files, schedules, quotes and key documentation
- Prepare credits and associated paperwork, ensuring accuracy and compliance
Rewards
As a Customer Service & Administration Coordinator, you will receive:
- A starting salary between £27,000 - £30,000
- Uncapped annual profit share bonus
- A supportive, team-focused working environment
- Training and resources to help you succeed in the role
- Opportunities for long-term development within a growing business
- A stable, office-based role at the company's Castle Donington head office
Requirements
To be successful in this Customer Service & Administration Coordinator role, you should have:
- Existing experience within a customer service, administration or coordination-based role
- Strong organisational and time-management skills
- Excellent communication and interpersonal abilities
- Confidence working with multiple internal and external stakeholders
- A positive, proactive attitude and strong attention to detail
Think you have what it takes? Apply today to find out more.